ShoemallReviews of shoemall.com

I ordered my shoes on Sunday received them today. Exact size color and shoe. Thank you Shoe Mall this shoe was sold out everywhere. Thanks to you I got me a pair! Yay me

I purchased three pairs of shoes for my wife at her direction. One pair fit and two did not. It was only then that I came to learn that Shoe Mall requires you to pay for returns if THEY sent the shoes directly from the vendor and not from their own DC. The return of the two pairs of shoes cost me $38.00 US postal service. Lesson learned! Upon receipt of the return Shoe Mall confirmed receipt of the return and wrote that I would have my refund to my card in "2-3 days". 9 days have passed and still no refund. I've called twice and been promised the refund, but I have nothing yet. If you buy from this company I recommend that you be 100% certain that the shoes you order are exactly what you want and will fit. Otherwise, your return will be a real challenge.

DO NOT ORDER FROM! Placed order 10/17 with shipping date of 11/08. Now shipping delayed until 11/30 on a boot that is available on all other sites in same size. Clearly have stocking/inventory issues for 2020 based on consistent reviews of same issue. Cancelled order and ordered from Amazon with 2 day delivery with similar price.

Extremely slow refunds! I received an email that my return was received 10 days ago. I still have not received a refund. This is the third time this has happened. I am done with Shoe Mall!

I was surprised to learn that Shoemall does not do free returns. I needed to return a pair of steel toed shoes because of the weight of the shoe, only to learn that Shoemall charges for returns. I have always tried on and purchased my shoes at a local retailer. I guess we live and learn. Also, my purchase took longer than anticipated, and was not delivered in time, as my employer required the employees to start wearing them on a specific date.

Sorel Moc Toe boots were $120 or more everywhere else online. They were $89 on ShoeMall with the discount code. After I ordered them, I read the reviews online which were horrible. I called and tried to cancel my order since I was afraid I would get ripped off. The woman on the phone was super nice and told me my shoes would be shipping that day. Not too long after, I received my tracking number from FedEx and the boots were delivered a few days later. I cant speak for what happened to other people but my experience was a positive one.

I ordered first then said aww snap I should of checked the reviews of this site. Then I saw the bad reviews and I started to cry a little cause I thought I lost my money. And then about a 5 days later tracking info started to post via FedEx. Next thing I knew my tears were replaced with much happiness and glee as my shoes showed up. Exactly what I ordered sized perfectly.

Ordered a pair of shoes. Fed Ex indicated that it was delivered - was not. Fed Ex could not take claim from us, had to go to ShoeMall for exchange/refund claim. They indicated they would send claim form to us - would take a week to receive. We would then have to fill it out and send back - another week for them to receive and then another week for process of new pair sent. Really - you can't take the information over the phone and start the claim. Poor customer service.