ShoemallReviews of shoemall.com

Ordered a pair of boots for my daughter for Christmas. They were too snug. Called customer service and he instructed me to send them back with the free paid postage included with the shipment. Took about a month for them to get returned and me to be refunded. Not only did they take money out for shipping fees they taxed it too!!!! Done with this company!

I highly do not recommend Shoe-mall, unless you know exactly what you are purchasing, have already tried it on, and just want another color or something. If you are going blindly into buying shoes, you can expect the following from Shoe Mall: Quick and efficient customer service in the phone most of the time. Unfortunately that is about all their customer service can do, speak to you. If you have a return you can expect to pay to return it, u like other places where returns are free, like shoe buy and Zappos and Amazon Prime. For the usually very overinflated prices that Shoe Mall charges, they have terrible, probably the worst turj around time out there, they state, it takes about two weeks to get your return back, and then another two weeks or so to see your refund, so you can expect about a month or longer to wait for your money back from this company. I haven’t sent the items back yet, I’ll have to see if they give me any other hassles other than that. The same items I was about to purchase from Shoe Mall, I found for a fraction of the cost on Amazon, plus, free returns to UPS or Kohl’s and same day refunds or credit. I deleted anything left in my cart and finished the shoe purchases at other places. I cannot wait to return these, get my money back, and never think shop Shoe Mall again. I do have a YouTube channel and will be doing a full review, after I finish the entire process and get the refund.

Bought shoes for brother in law Christmas gift. He wears a larger size & the specific shoes he wanted were difficult to find. Shoe mall had them my brother was very happy unwrapping his gift on Christmas Day. Highly recommend. No issues at all

I bought boots which FedEx says were delivered. They were not, but FedEx sometimes delivers to the wrong address. I called ShoeMall and they refused to file a lost package report with FedEx and said that I must initiate a claim thru PayPal. I also called FedEx who said only the Shipper, ShoeMall, could request an investigation for a lost or misdelivered package.

I bought a pair of shoes on the 7th of december ...it is now the 19th and still no shoes,,,the lady sara told me to call fedex..so i do that and for my whole saturday i talk to 4 shoe mall people saying the shoes are in transit...i call fedex and there is no answeres there...DO NOT BUY SHOES FROM this compy... I am on hold right now to get a refund and its been 20 minutes cause nthey know they suck and are in the wrong ...worst experience ever ...i wouldnt even give them a 1 star

We were looking Timberland Premium Boot (Men's) - Rust Size 11.5 for our son Christmas present. We searched and searched and found Amazon listing it for $250 versus typical price at $198. We were about to give in but one more search and found it on ShoeMall for $198 (one left). I Googled where ShoeMall is before ordered it. ShoeMall is in Chippewa Falls, WI. Since I graduated from Marquette University any companies from Wisconsin must be good. Immediately after I submitted the order, my credit card company texted me - do you authorize this transaction? Yes. Oh No. My credit card company typically does not ask me to authorize about my charges. They typically inform of my charges. So therefore, there must be something wrong with this ShoeMall's charge. I Googled ShoeMall Review and they did not have a good rating on customer service and credit card problems. I figured that I will either get more charge from ShoeMall or a faked Timberland product. But we were very pleased with our order. We received order acknowledgment, shipping status and on-time delivery. And the boots are perfect Timberland product and no credit card issue. Thanks

One star only because I can’t put zero stars. Ordered a shoe Dec 2nd. It was supposedly delivered Dec 12. The shoes were not here and when contacted the company they said I need to fill out paperwork which takes 7-10 days to arrive for a refund. They didn’t seem to care that it was Christmas and weren’t willing to expedite the shipping process. Now I will have to look elsewhere to find a last minute Christmas present. Worst experience ever!

I had never heard of ShoeMall before I ordered my shoes! I was sitting @ the computer and google the shoes that I was searching for, because of the discounts and free shipping, I ordered. After placing my order 2 days later, I decided to look up the reviews and OMG!!! I was terrified 🤔😭 God be the glory 🙌🏾 I am a very happy, satisfied customer!!! Awesome service & Awesome boots! 🥰 I hope this helps someone out that felt like me after reading the negative reviews