ShoemallReviews of shoemall.com

You will receive your item, I will never buy stuff from any other place except eBay, but I took my chances with Shoemall and I received the boots with no problems, just make sure it's your correct size, the only thing is that they use FedEx. After that I recommend Shoemall 100%, I will buy from them again with no worries. Thank you Shoemall for being responsible and honest. ☆☆☆☆☆

What is the point of your call center when they can’t do a damn refund on their own without a supervisor doing it? I work 7-6 and I don’t get home til 7. What a freaking joke! It’s been three weeks and I still haven’t received my package. Horrible!!

I was looking for a new purse and found the one I wanted at Shoe Mall for the price the price I was willing to pay. Excited, I purchased the product without really researching the company. After making the purchase, I started to think that I should have read the reviews. Once I did, I was feeling very apprehensive about my purchase, but to my delight the product arrived as expected and without issue.

I have been dealing with Shoe Mall and it's parent company, Mason, for 25 or more years and have never been disappointed. I do miss the American-made shoes manufactured by Mason.

I spend over $82 and the product was terrible. I immediately mail it back in the original package and asked for a refund. They refunded $33!!!. They kept $49. Didn't see all the horrible reviews about customer service until after I made my order. Whatever you do...don't order anything from this piece of crap company.

If I could give them NO stars I would have. 6 WEEKS FROM ORDER DATE TO GET A DAMN SIZE EXCHANGE. From today on I will read reviews before ordering from any site. Lousy customer service.

Saw an ad for Shoemall (where I had never bought anything before) on a pair of boots I was shopping for. Said 25% off with the "code", as did their home page. After selecting the product, and attempting to check out, the code didn't work, and it pointed me to a "fine print" page. On this page, there were over 130 brands listed (clearly most of the brands they carry) that were apparently not eligible for the discount, many of which are discounted regularly at other merchants. This practice seems misleading, deceptive, and unethical to me. Be careful about their bait and switch come-ons.

As I sit on the phone waiting for their customer service team to answer my call, I thought I'd warn everyone to NOT choose ShoeMall. If I don't get satisfaction when someone finally answers the phone, I'll do a chargeback. On Dec. 11th I spent over $125 buying my daughter a pair of Doc Marten May Janes. They told me it wouldn't get here until January 5th, knowing it was a popular shoe, that was ok with me. Now the 5 the has come and gone and I haven't heard a word from them. Someone finally picked up the phone to my call I was just holding on. The customer service agent told me that they're still sold out and the new delivery date is the 14th. When I asked her is that is a firm date she answered....."we can't really tell you that because there are a lot of people in front of you and it just depends on how many people are in line for this product". Really? Wow! I asked her how in this day and age (like any other shoe or apparel company), they don't know how many shoes are coming into their inventory and how many orders are still outstanding? They should have the exact day I'll be getting my order. She stated it was just a guess, depending on how many people are in line. This company is not run in a professional or honest way. I wish I would've read the reviews first. I cancelled my order and I'll soon see if that worked. Take my advice and run! Don't let them have your money, you'll never hear from them again!