ShoemallReviews of shoemall.com

Felt like I needed to write a review after reading all these negative ones! Found a pair of shorts I’ve been looking for (not shoes) on ShoeMall that were ridiculously cheap with their 30% off coupon. Confirmation and shipping emails were sent and shorts were received in perfect condition by ups a day ahead of schedule, which was less than a week after I ordered.

Worst shipping of any online retailer. After a week, two pairs of my shoes have shipped but are still in CA with no expected delivery date. Combine this company with FedEx and you have a recipe for total disappointment. In this day and age, you need to step up your game. No one waits this long for anything, esp something like shoes. I would give a negative review if that were possible.

I was very displeased with my service. I order 3 pair of shoes they shipped to an old address due to lack of an update I was told by customer service the first time and she was rude about it. The second call the agent was able to get it resolved but was very ummm uggghhh on the phone and sounded like she had no proper training ever and had no idea what she was really doing. Very poor business quality overall.

This company is getting one star only because it has to get a star to write the review. 3 weeks and still no order. They blame fed ex. No one takes accountability. I asked if they do any surveys and Nancy the rep said she didn’t know, maybe at the end of the call. How do you not know? Do not buy from this company!!

Do not order shoes from Shoe Mall. I ordered $95 Brooks tennis shoes on 3/12/21. Free Shipping. I logged a request at 14 days as shoes not arrived. Apparently they have a “deal” with Fed-ex. I was told give it a few more days... Well as of today.. still no shoes. I am told they are in West Virginia .. No shoes.. had to purchase some from another site... Received.. No problem. Never ever again fro. This online store

I would honestly give them a negative star if possible!! Three times I ordered a size 9 from them through Amazon and three times they shipped a size 10!! Are there any human beings involved in the process or just computers? Computers would not mix up a number 9 and a number 10!!! Absolutely ridiculous and frustrating!!

I ordered socks and they arrived stained. I had to wait on hold forever just to get them to issue an exchange. By the time I sent them back and received a new pair months later, THEY SENT BACK THE SAME EXACT PAIR OF STAINED SOCKS. I called back and waited on hold forever AGAIN to talk to the call center supervisor who was incredibly rude and unapologetic. She offered no solution other than to send the socks back and wait additional weeks on a refund. Will not give this company my business again and you should not either.

Worst service. The website took my billing address as my shipping address and i immediately called and informed them. They neither cancelled or changed the address.