ShoemallReviews of shoemall.com

The worst! They don't know their right foot from their left. In fact, if I ever get my shoes (waiting 3 weeks now), I hope they don't send 2 rights or 2 lefts!

I got the wrong shoe, not the same model and not the same color. I got the write size and gender. And this is after I waited a whole month!!!! It is hard to get in touch with the company, I paid with paypal but i don't see it in my activities, and it's been taken off my credit card.

Terrible customer service. I returned a pair of shoes because they looked worn. I have yet to receive my refund even though those shoes have been in their possession almost a month now. I will never shop with them again!!

DO NOT shop with this company. While I recieved free shipping with my order, it took weeks to arrive. The two pairs of shoes I ordered did not fit and I returned them, with the label they provided. My order was well over $100 and I still had to pay for return shipping. To make things worse, it took weeks for them to start tracking. The last date on the FedEx tracking label says April 27th. It is now May 8th, and my package seems to be lost. I contacted customer service and they told me to contact FedEx directly. TERRIBLE customer service. If I spend that much money and use YOUR return label, I expect you to be responsible for the return shipment and therefore, my refund. Do not let this company suck you in with their sales. It is definitely not worth it. Stick with a reputable company that you can rely on. Its worth a few extra $.

I wish I could give them 0 stars! I ordered a pair of Birkenstocks on April 27th. I've been tracking them every day. They sat at a Fedex facility from April 29th- May 6th. Today is May 7th and they finally moved to the next Fedex facility but still no expected delivery date. When I called Fedex I was told that ShoeMall uses the "economy" shipping method and that it could take up to 15 days to receive my order. I tried to cancel my order with ShoeMall and was told that I can't cancel it. I should have ordered from Zappos and I would have received my order in 2-3 days. I will NEVER order from ShoeMall again!!!!

I placed an order on 4/28/21 for 2 pair of shoes totalling $97.98 They sent 1 pair of shoes and I called about this. I was told they were out of stock which was a complete lie! Then I was told my shoes would reach me on 5/10/21 They tried to force me to accept $15 and I refused it. Today they tell me my order was canceled which I did not do this. $42 was not returned to my bank. I have already contacted my attorney for this matter. I also paid $25 extra for 1-3 day delivery. Now it's going to cost them way more then what I spent. Someone in this company is stealing money form customers and they have a serious legal matter on their hands because I'm going all the way. I'm filing theft charges and going to news and all social media about this company of thieves!! I contacted my bank first before calling about my order and they said contact the merchant. The money was taken from my account,no refund was ever sent back to my bank. THESE PEOPLE AT SHOEMALL.COM ARE CROOKS!! AND IM THE WRONG CUSTOMER FOR ANY COMPANY TO ROB. I GO ABOUT THINGS DONE WRONG THE LEGAL WAY. SEE YOU IN COURT SHOE MALL AND I PROMISE ITS GOING TO COST YOU WAY MORE THEN $97.98 WHEN IM DONE.

Last year in September I purchased a pair of men’s slippers for $48.54 and retuned them the very next day As they were too big. When my statement came, I disputed the charge because they were returned, My payment was through third party PayPal. For months I went back and forth with both entities. To this day, Shoe Mall has the slippers, but I have never received my refund and never will. I must have 20 emails and made 15 or more phone calls to no avail. Since shoe Mall has the returned slippers, they should in good faith send me a refund. I learned a lesson, read reviews....most of there’s are Negative. Will never use them again.

I ordered shoes two months ago have not received yet. Worst customer service apparently the package is on a fed ex truck somewhere. Also I returned the shoes I did get they were the Wong size 2 weeks ago and they have been received no refund yet. Do not order from them.