Shoe CarnivalReviews of shoecarnival.com

Ordered a pair of dress shoes to wear to an event. Would have been perfect for the outfit. However, 2 weeks later they still had not arrived. Tracking just kept saying shipping delay. Contacted their customer service. Not helpful at all. Said they would re-ship if I would like (haha so I could wait another 2 weeks I suppose) but if the originals showed up I would need to return them (cost of shipping them back on me). Ridiculous.

My experience with Shoe Carnival has been great. I've shopped in stores and online for almost a decade. My last purchase was a few weeks ago. The sizes are true for my feet. I love the styles and choices. On occasion I've returned items only because my calves are thick and I should have ordered wide.

I ordered what I thought would be a brand new pair of Nike Air Max’s but not the fact. When I received my order the first thing I noticed was a round green sticker on the back that said “ASK FOR MATE”. I was thinking “I know they didn’t send me the display shoes that people have tried on and walked in!” THAT’S EXACTLY WHAT THEY DID! I opened the box and there was the right shoe, completely stretched out and laces undone as it was tried on and the left shoe was normal and wasn’t tried on. I flipped over the untouched left shoe and it was in perfect condition and sparkling white. The right shoe….brown from dirt as it was definitely worn and walked in! I immediately called the store because I was starting to think they chose to give me this pair because they were sold out….NOPE!!! As the woman said “I checked our inventory and we have tons in stock!” SHOE CARNIVAL IS COMPLETE TRASH AND DISGUSTING! HOW ARE THEY STILL ABLE TO OPERATE AND HAVEN’T BEEN SHUT DOWN?!?!?! 🤬😤 I wouldn’t even buy shoes from here to give to the less fortunate. They deserve more than what this company sells. Lastly, “SHOE CARNIVAL” doesn’t even deserve the one star that I was made to select. I will let EVERYONE I know and even those I don’t NOT to buy anything from this place. This place should partner with Goodwill or Salvation Army since they sell used items and are HONEST about it.

I bought the shoes one month ago for someone, he barely wore them and the whole sole came off, I called the company and they did not help me at all, we asked for the manufacturers phone number and they claimed that they don't have one. My overall experience was bad, the show was expensive this stuff should not be happening.

Do Not buy any products from the humble store! Terrible customer service and the manager was very rude on trying to return the shoes I bought. Stated I damaged the shoe for the reason for hurting my feet and would not give me my money back or exchange them for a different brand!

I recently bought myself my 1st pair of Nike’s as an adult. I was a very loyal New Balance customer for over 25+ years but Nike won me over with the Beige/Gold, Nike Women’s Waffle Debut ESS Sneakers. They have very good arch support. The Regular is actually wider than I expected. The insole and shoe itself is very comfortable to wear and walk in. * The only thing you need to know is to size up 1/2 a size. They do run a little small. I sized mine up and they fit perfectly.

I ordered 2 pr shoes on line. My order didn't go thru I tried again. It didn't go thru. I called customer service to make sure I was not charged. I was not charged for either order. Customer service agent Rolhni did a great job helping me with my failed order. The shoes I selected were not available. I thanked her and said I will go back to the site to find more shoes. She did all I could ask for to help me. I will recommend shoe carnival to my family and friends. Thank you Rolhni

Ordered shoes, january 24th, today is February 7th, still waiting, gave me a delivery date, than it changed again, suppose to be here the 9th, talked to customer service, I wanted to know if I could have some of the money taken off the shoes, she kept going on about did I want a refund, I stated no, she tried to get a hold of her boss, stated she would email,me back with in 72 hours, still waiting, I will never order from shoe carnival again !