Shoe CarnivalReviews of shoecarnival.com

Giving them two stars because my order was received in a timely manner and the shoes were as expected. The problem was when I made a return and received no money back. I followed Shoe Carnival's return guidelines to the letter. Used their provided return label, handed the package off to the carrier, tracked the delivery back to their warehouse until I saw on their own website that the return had been received. I waited patiently for about a month, but after receiving no refund contacted their customer service. I was told my refund had been canceled because I hadn't sent the shoes back. When I pointed out that their own website showed the return had been received, their response was that they needed to see more proof and that I would have to upload a copy of my shipping receipt. I couldn't tell if their customer service agent was giving me the runaround on purpose, or if he was so poorly trained that he didn't know how to view a return on the Shoe Carnival website. Either way it was totally unacceptable.

Never have I bought a lower quality pair of Converse in my life. The canvas is wearing out all along the inner side by the rubber on both shoes, and outer on the left. So far, the company is still in the review phase after 14 days. Shameful

I have had mixed experiences with this. i have encountered lots of shopping online for shoes that have not been great, but this one was absolutely bad. However when i went into store it was a glorious experience.

I've had some success with buying shoes there but I'm wondering if they sell "seconds" or slightly defective products. I notice this with the sandals mostly, especially the ones that are marked down. They just don't fit or look right. I bought 2 pairs of Reef Sandals that I really liked but within a few weeks the strap had stretched and busted out. I wanted to buy a 3rd pair but they're not well made. They don't hold up. All the other sandals seemed to push your foot way over to the left of the sandal...I know it sounds strange but your foot does not rest properly so it's centered on the sandal. I'm not saying they do sell slightly defective products but I'm wondering if anyone else has had this experience. That doesn't seem to be the case at other stores where you will pay higher and that's ok with me. You get what you pay for. Probably won't return. Left empty handed. Also was not greeted or offered assistance even though the employees were chit chatting alot of the time. Just ignored and that doesn't sit right with me.

I like shopping at Shoe Carnival but today when we went the shoes were marked down but we also had an online coupon for $5 off all Vans well when we tried to redeem that they say the $5 off was already included in the sale price so they would not let us use it so they lost part of a sale because of that. We were going to buy 2 pair but only ended up with one because of this. # usually ahappycustomerbutnot2day.

Bought some adidas lites online. Delivery on time but shoes used. Someone’s name was written on the insoles in silver pen. Lightest of wear externally. Customer service handled it well with the refund but I now have the hassle of repackaging and taking them somewhere to return them. Check your returned shoes before passing them on as new to other clients! They’ve lost a potential future customer:(

Just bought a pair of Dr. Martens online. EXTREMELY disappointing to find out the Docs being sold are made in Vietnam, and not in the UK as all Docs used to be. While I'm not sure if they are knock-offs or not, it is upsetting to pay $100.00 for a pair of boots that aren't made where they originated from, or where you think they are coming from. Be sure to check where they are made if you buy them from here!!

I hardly ever buy expensive sneakers. Yesterday I went to s Shoe Carnival. No one greets you or asks if you needed help. Virus or not ,crazy. Couldn't find a place to sit the chairs are in the back of the store. Lets talk registers! One open with 2 people there. One just checks the shoe size(I tried them both on). That's to the left of the register.Then you go to the register to the right if its not occupied with the next confused customer. I never heard either of them say did you find what you wanted or sorry for the inconvenience of the register. Maybe I 'm just getting old but that's ridiculous!! One pair of sneakers in my size for $35.00. Thank God they fit. Will I go back? Probably not. $70.00-80.00 sneakers should be made of something more expensive.