Shoe CarnivalReviews of shoecarnival.com

If I could give a zero rating, I would. At the Lakewood Colorado location the store manager Diana B, is a nasty person. Full of rage customer service experience. Unprofessional and rude when instore experience. Be aware that the staff is cowering from her presence. Unprofessional phone ethics and wish I could have recorded her comments.

POOR Customer Service at the store in Vestal New York !!! Girl working register was only person in the store and could not issue a refund. This location needs to be either replace present employees of close the store. Everything is 30% higher and of poor quality !!!

Completely two different color pair of slides. You would have to be blind to mess the order. It's just a bunch of cry babies that aren't getting the price they want to buy in at so they screw up the order and hold the products. Sad excuse of people to do things like that. Stores are better to do since they can't hire educated people to do the job.

I came in this morning, on my ONLY off day that I've had in the last 30 days where I was able to make it here when they were still open, the MANAGER, an older lady had a seriously bad attitude, like she just don't want to be there. I bought 4 pairs of shoes a little under 30 days ago. I bought a light blue pair of clearance crocs for $10. My son tried to wear them for the first time on Friday, 09/11 and realized he had two right foot shoes & he couldn't wear them, took them off & placed them back in the box. I come in this morning, explain my dilemma, the asst manager with teal hair was able to take care of me, without attitude, without issue I wasn't trying to return them, get credit, get anything different. I was trying to see if I could exchange one of the right shoes for a left one same color same size, because that meant that one of the boxes they hadn't sold yet contained two left shoes, she immediately went to "oh they've been worn" they were literally tried on with fresh socks before school on Friday, when we realized they were 2 of the same side foot, he took them off and put them back in the box. She literally told her asst manager "you can help her if you want to, I'm not doing it under my number." Maybe the representative that checked me out when I spent $226 should have checked to make sure they were correct before I left the store, I'm sorry my child didn't wear crocs, he was wearing the Nike's I bought him. To top it off, I'm sitting in my truck writing this review in the parking lot of the shopping complex, & the same lady with the messed up attitude and lack of customer service came & knocked on my vehicle window trying to ask if I'm okay. Like yea, I'm good. Sorry I don't have the luxury of working normal hours and sorry my son ain't wear the crocs right off the bat. I'm so disappointed.

Hi, my name is Sierra Hayes. I went to store 278 in Baton Rouge, LA 70815. The manager had a really nice attitude. She did not greet us when we came in the store. I asked her where certain items was she just pointed and say it’s over there? That was the first incident. The second incident was I asked her did they have a mirror. She said it’s over there in the counter, instead of her walking me over there. Show me where is it? The third incident I asked her to give me the difference of the boot that I had purchased. She said she did not know, let me phrase that she just haunt her shoulder when it was time for us to purchase our items I asked her where is the manager? She said she was the manager and she reply. What’s wrong? I said your attitude. she said what is wrong with my attitude. I said that is it your attitude. Were you dealing with customers in the public? You need to change your whole attitude this is the reason why the customers are here. She do not need to be a manager at this point she needs to be demoted ASAP.

Ordered online. My package set at a local FedEx location for over a week with no movement. Called FedEx and Shoe Carnival multiple times to report my package missing. Shoe Carnival just hangs up on you and FedEx refused to help since I wasn’t the shipper. Not surprised when I received a week later it was damaged. Had to take back to a brick and mortar bc shoe carnival does not answer the phone or return emails.

i ORDERED A PAIR OF SHOES OFF OF SHOE CARNIVAL'S WEBSITE ON A THRUSDAY MORNING. i CHOSE THE EXPEDITED SERVICE BECAUSE IT INDICATED I WOULD GET THE SHOES IN 1-2 DAYS. I DID EXPEDITED BECAUSE I NEEDED THE SHOES BY SUNDAY. WELL, I LOOK AT MY ORDER LATER IN THE DAY, AND THE EXPECTED DELIVERY HAS CHANGED AND THE SHOES WILL NOT ARRIVE UNTIL MONDAY. THE DAY AFTER I NEED THEM. I DID A CHAT WITH THEIR CUSTOMER SERVICE DEPARTMENT, THE FIRST PERSON WAS OBVIOUSLY A TRAINEE BECAUSE HE PASSED ME ON TO A CUSTOMER SERVICE REP, DANIEL. DANIEL THEN PRECEEDED TO TELL ME WHEN I ORDERED THE SHOES, I READ THE EXPEDITED INFORMATION WRONG. I AM NOT BLIND AND I TOLD HIM WHY WOULD I GET THE SHOES EXPEDITED FOR A 2-3 DELIVERY DATE IF I NEEDED THEM FOR SUNDAY. I ORDERED ON THURSDAY, 1-2 DELIVERY DAYS MEANT I WOULD GET THEM ON SATURDAY. THIS WAS THE 2ND TIME I ORDERED SHOES FROM THEM, THE 1ST TIME IN THE STORE. IF I LIVE TO BE 100 I WILL NEVER SET FOOT IN A SHOE CARNIVAL AGAIN NEITHER WILL I ORDER ANYTHING ONLINE FROM THEM. EVEN IF I ABSOLUTELY LOVE THE SHOE, IW ILL GO SOMEWHERE ELSE AND PAY A HIGHER PRICE IF I HAVE TO.

Went to the Shoe Carnival in Fort Smith, AR. A lady named Tiffany was very rude when I asked about an online order for pickup from the day before. She says to me, "you ordered the knockoff birkenstocks?" Girl, I ordered Madden clogs and what of it?! Yes, I did sit there why she had to pull all the shoes on a list to fulfill the online order. She was rude as hell!