Shoe CarnivalReviews of shoecarnival.com

Shoe Carnival actually surprised me with their customer support services. I bought a pair of shoes for work (Skechers) and the loops for the laces detached from the shoe after wearing them for a week or so. I contacted customer service and sent them a picture of the shoes and they are in a process of sending me out a new pair of the same shoes. Due to the fact I feel that there should be a recall on the shoe itself (The Fannter), I was hoping to be able to get a different pair, but their policy only allow them to send the same style of shoe. I'm just relieved that they made good on their business by sending me out a new pair. I would definitely recommend shopping through Shoe Carnival as they have great deals. However, I would not recommend purchasing the shoe listed above especially if you have an active lifestyle. (The Sketcher Fannter)

always find really good shoes there no doubt but, think they could come down on their prices some or give better deals

This is my first time shopping at Shoe Carnival I thought I'd give them a chance I know they had a lot of negative reviews online but the price was to good to pass up. I called the customer service just to see what they would do if my package was defective or didn't come. They were very kind, courteous and respectful when they answered the phone. I talked to the Customer Service Representative & Shift Supervisor, Christopher. He ensured me that my items would arrive maybe not on time because of Coronavirus of corse so I would have to be patient. He emailed me a return Shipping Label Just in case my item was defective or damaged. He was right my item took a little bit longer than what was expected but I'm satisfied with the overall service and product.

Good customer service and decent pricing.