Shoe CarnivalReviews of shoecarnival.com

The worst possible customer service. They are selling shoes taking your money and then coming up with excuses about why they can't ship them yet ..only to find out the shoes aren't in inventory. This has happened twice and they played games for three weeks keeping my money and then recharging me again over memorial day weekend only to send an email saying the order is cancelled it took another 4 days and 5 calls to supervisors to get the gold released on my funds. They make promises they can't and won't keep and although they have a clear shipping policy that states 24 to 48 hours to process then 3 to 7 says for delivery to this is a lie as I ordered another pair for my son on the 28th and they are still being processed and it is 6 days later after phone calls to customer service I am told they cannot cancel the order or tell me when I will get it!!!!! The absolute worst service I have ever seen. Shopped in person for years they have lost this customer permanently in person or online.

I am a first time shopper at shoe carnival and sadly the experience was really terrible. It is all good when you don’t have any issue with your merchandise. However if you are to exchanging for a different size, I swear they don’t let you do so.... all they do is a fake promise of sending you a return label which never deliver is the case. I checked all my trash and spam emails. They never came as promised and then when you called they are having a system issues. I guess I’m stuck with three pairs of shoes that are too small, will be donating them. It’s over a month and the return label is still being work on. So I would just said lesson learned, this will be my first and last time of shopping at this place.... and I’m sure will spreading the experience with my friends and family so they won’t have to go through the same.

I like shopping at Shoe Carnival but today when we went the shoes were marked down but we also had an online coupon for $5 off all Vans well when we tried to redeem that they say the $5 off was already included in the sale price so they would not let us use it so they lost part of a sale because of that. We were going to buy 2 pair but only ended up with one because of this. # usually ahappycustomerbutnot2day.

Bought some adidas lites online. Delivery on time but shoes used. Someone’s name was written on the insoles in silver pen. Lightest of wear externally. Customer service handled it well with the refund but I now have the hassle of repackaging and taking them somewhere to return them. Check your returned shoes before passing them on as new to other clients! They’ve lost a potential future customer:(

I rate shoe carnival below than zero. I ordered 1 pair of shoes on May 19th and contacted customer service told them that I needed my item before the 28th because I was going on vacation and they said I should receive them on the 28th the day that I’m gone. Checked on my fedex app they stalled in NC for 3 days before heading out again and now FedEx is in MS making a giant triangle to get to its freaking destination Tennesse. If you pay the shipping services when you make your order at shoe carnival yes, you get your order fast. But if you don’t want to pay the extra cost they give you fedex smart post which means you won’t know when you’ll get your package, Fedex will hold it until it’s about 4-5 days before they even start to actually travel with your package to your destination. Way to go Shoe Carnival your shoes are pricey enough to even cover for free shipping for everyone. Your customer services is absolutely ridiculous. I’m done with Shoe Carnival. But not with the reviews they will continue hearing it from me till everyone knows how bad your services are. 👎🏻👎🏻👎🏻👎🏻👎🏻

Definitely not a good place ordered but one get one free online shoes for my daughter. One pair fit fine the other too small. Took the too small pair back to store they didn’t carry the shoe had to choose a different one. For The returned shoes I was charged 39.99 second should’ve been free bogo! Well definitely a lie what they did was take the higher priced shoe and cut that price into two prices and place those prices on my receipt. So when I made the return for a lesser prices shoe I a charged $7.00 more. So definitely false advertisement! I tried to reach out to customer service they were absolutely terrible don’t even waste your time they told me they couldn’t help at all they didn’t have access to my purchase she then placed me on hold to look at my purchase she didn’t have access to. She got back on after about five minutes to check off I was still there tow which she placed me back on hold to continue “checking my purchase” as he didn’t have access to and I waited about another 15 minutes until I finally hung up. Worthless!!!!! I tried to reach out to the company via email no response. Just know their promos are a lie make sure you order correctly or you’ll get ripped off!!! Buyer beware!!!!!!’

I would honestly would put 0 star but you have to put at least one i order some shoes they gave me a date and time on when its going to be delivered and still nothing they tried to blame fedex all i want is a refund and i can't even get that the worst service ever.

Wow, wish I had read the reviews before I ordered. Been waiting forever for sneakers I purchased. They tried to blame their poor customer service on fedex. All I want now is a refund and they won’t give me my money back! Terrible company to do business with!! I spoke with an Ann in customer service who was very rude and condescending, she told me I had to wait 14 days for delivery before she could refund my $$. I won’t be doing business with this company again and I recommend that you purchase from another company!! A lot of unnecessary problems that nobody needs!!!!