Shoe CarnivalReviews of shoecarnival.com

Unfortunately, I have to give them a 1 star. I loved Shoe Carnival. However, if you promise you're going to send me a refund or a replacement over almost 6 mos ago, you don't want my business. I don't like feeling like someone is trying to get over on me.

Worst customer service I’ve ever received!!! Called 5 times. Twice talked to managers, one at headquarters. None of them did what they said they would. Ordered same shoes from Zappos and received them in 3 days for 30 percent less.

Shoe Carnival refused to give refund or exchange to my 14 year old granddaughter for shoe I sent her for Christmas that were too small for her. I purchased them online on 11-2-2020 and gave them to her on 12-25-2020 for Christmas. Due to Covid-19 she has not been able to take them to a local store for exchange. She tried today and they said, because it had been over 60 days since they were purchased they could not exchange them. I will never purchased anything on line or in one of their stores ever again.

Shoe Carnival's return policy is awful!! The shoes I bought caused a very painful blister on my ankle. Because I wore them one time, the company refused to let me return them for a refund. I purchased them on line and the receipt in the box says "If you are not delighted with your purchase for any reason,we offer returns and exchanges." However, they refuse to let me return them even though they caused injury to my ankle. I will never shop at Shoe Carnival again and I urge anyone who does to beware.

I ordered a new pair of shoes, and they sent me two right shoes instead of one right and one left. They can't fix it, and said I have to return the shoes. I can either ship them for six dollars, or drive an hour away to the nearest shoe carnival. I also can't exchange them while at the store because I purchased them online. Customer service is a pain in the ass, even if you talk to them on the phone.

Shoe Carnival in Hot Springs Arkansas is horrible....You have to open every box because the shoes have been worn and is very noticeable....Management Sucks ass and doesn’t give 2 flying F

Bought Timberland boots for my son, $150 and they are fake timberlands. Son is so disappointed and I am so mad that this company would sell fake. Do not buy from them

I ordered three pairs of boots, they canceled my order! They didn’t cancel right away, no they waited for 4 days and canceled one pair then 6 days for the other two without a reason and when I called she wanted me to repurchase the men’s boot! I hadn’t received my refund on the first pair!! Then I called back again to try and speak with someone higher and of course no supervisor was available, how convenient. So this second representative told me my other two had already been processed and shipped. Nope! Two days after I spoke to her my order was canceled! So I go into the store to try and find the boots, I was followed like I was stealing because I took a boot out of the box to replace it with the show boot that I was going to buy. I will never shop at shoe carnival again!! Please do not waste your time or money on these people. They do not care! Nor do they train their employees properly.