Shoe CarnivalReviews of shoecarnival.com

I received a sale mailer last week which shows Nike in the ad, but...no sale. Why show these shoes in the ad...if no sale. Done with Nike and shoe carnival.

Worst purchase eveeerrrrr!!! Customer service is useless. My 2 year could be a representative at shoe carnival. Ridiculous shipping time. And you get the run around on when they will arrive. So needless to say DON'T WASTE YOUR TIME AND MONEY on this jock of a store.

Placed a order online says the shoes are available in store!!! Called the store lady had a nasty attitude. So then i call customer service and the lady tells me that the shoes are on back order!!! Like omg this is crazy and stupid. Better off going in the stores to pick out shoes smh!!!

Bad customer service.

Ok so I have to say I did get my shoes and they came in quick but there's one problem they left the security tag on there and I couldn't take it off so I drove to a shoe carnival that was pretty far away to see if they can help me get the anti-theft tag off and they couldn't do it so I had to exchange it for shoes that I didn't want so be aware that if you order online you may get the anti-theft tag and your local shoe carnival won't have the right tools to take it off beware.

Shoe Carnival actually surprised me with their customer support services. I bought a pair of shoes for work (Skechers) and the loops for the laces detached from the shoe after wearing them for a week or so. I contacted customer service and sent them a picture of the shoes and they are in a process of sending me out a new pair of the same shoes. Due to the fact I feel that there should be a recall on the shoe itself (The Fannter), I was hoping to be able to get a different pair, but their policy only allow them to send the same style of shoe. I'm just relieved that they made good on their business by sending me out a new pair. I would definitely recommend shopping through Shoe Carnival as they have great deals. However, I would not recommend purchasing the shoe listed above especially if you have an active lifestyle. (The Sketcher Fannter)

I ordered shoes online and went to pick them up. It was a 35 minute drive, but that was the closest store. Meanwhile, the really bad weather hit; it was hailing, wind howling, and heavy, heavy rain plummeting down. I ran through all that with a printed receipt that showed my name, the purchase, and the card I had used. I also brought the credit card, just in case. Shoe Carnival has no online pickup designated spot, so I had to wait in line, all wet. When I finally got to the window, the girl refused to give me my shoes. I showed her the printed receipt and the credit card that I had used for the purchase. She said I had to go back outside and get a drivers license. Why? I'm not driving the shoes home! I went back out into the deluge and got my drivers license. I was hit by hail pellets and was soaking wet and dripping on the store carpet. The cashier didn't even look at my license! She just pushed the shoes at me and said, "Have a nice day." Are you kidding? I'm soaking wet for no reason and you are being sarcastic? There is a manager who just stands on this pulpit-like thing and observes; instead of helping customers, he just stands there like God and watches. I will never, EVER buy shoes from Shoe Carnival again. Horrible experience

PLEASE DO NOT WASTE A PENNY ON THIS PATHETIC BUSINESS. THEY TAKE FOREVER TO MAIL AND IF YOU EVEN GET IT WASTE IF MONEY AND TIME FOR SURE