Shoe CarnivalReviews of shoecarnival.com

I have had Asic's for over ten years. The shoes sold to me by shoe carnival did not have the same footbed as any of my previous pairs of Asics. I dont think the are real Asics; they apear to be fakes. Would never order from shoe carnival again.

If I could give no stars I would. I ordered 1 pair of shoes. They duplicated my order and charged me. I’ve made several calls to get a return label and I never receive it. I checked junk and spam….nothing. I called yesterday and they agreed to refund my money. I received $6 of $63. I called today and now they say they will not refund until they get shoes. They still have not sent me a return label. I will never order anything from them again!!!!

Did a Google search and also came up on Facebook (go figure) for these particular booties. They were advertised $20 less than the website so I inquired with the company. That got me nowhere and they refused to honor the price that was advertised despite having a picture of the ad.

Horrible customer service! Called in 2 separate times, only to be hung up on both times. Never received an email or notification that my shoes weren’t going to be delivered, until I sent an email and then they told me they have no idea when they will ship. I totally understand supply chain disruption. I wouldn’t even have written this review if I had just gotten decent customer service via e-mail or on the phone to help me with my order. Still waiting on hold for the 3rd time on the phone this evening…. Never mind. That was the 3rd time I was hung up on. They picked up the phone after waiting around 7 minutes and then hung up.

Wish I could leave zero stars. Ordered some items for my granddaughter birthday they only shipped half of the order to begin with then when I called back to find out where the rest of the order was I was told it would be shipped out that day and they were so sorry for the delay. After another week and tracking not updated I called back only to find out that now the items I had ordered were no longer available and they would not price match for a similar item. They have lost a customer over $30.

If there's a place for no stars I pick that. Awful customer service. Don't want to help you track or even call to find out where your stuff is. Day 7 and my package has been to two places in Chicago then to Tennessee and now North Carolina? I called customer service first lady hung up on me second one no help supervisor didn't know crap. Won't use them again.

Ordered 2 pairs of shoes. Sneakers thrown in bottom of box worn. Other pair box wet shoes smelled called customer service. No help. Went to store clerk said these are wet cant take these back. Showed her my delivery was within the hour and thats how they came to me. She said sneakers have been worn cant take thise back. I turned and threw both pais in their trash. Customer service says you can have a refund but needs shoes back 3 days later. This is after I told them I threw the shoes in the stores trash. I filed a consumer complaint.

Don't get any shoes from this company, I bought two pairs and they both was used pair. Plus, they want you to sent it back via ups, but ups doesn't take the Nike box and you would need to purchase another one with your own money. I had two returns and they both came back used