Shoe CarnivalReviews of shoecarnival.com

We picked up many pairs of DC Shoes, about 6 months ago, and not until recently did our shoes start falling apart.

Cashier dismissed my question and got a little rude when answering about a coupon and why it could not be used in the store.

I bought several pairs of shoes online from Shoe Carnival. They arrived promptly at my home and I couldn't be more pleased. I will buy from them again when I need more footwear.

Die Lieferung kam sehr schnell und der Service war top!

The manager screamed obscenities at me repeatedly. I purchased 2 pairs of shoes in Nashville, TN at the Shoe Carnival. One of the pairs I purchased was on sale for 59.99 but they rang up $69.99. I didn't realize this until I looked at my receipt in the parking lot. I went back into the store and told the cashier that one of the pairs of shoes I just bought rang up incorrectly. He agreed with me and told me he owed me $6. I told him he owed me $10. He insisted he only owed me $6. Then, I made a HUGE mistake. I asked the cashier (since we couldn't agree on how much he owed me) if I could speak with the manager. Jada (the manager) came to the register and I began to tell her that the shoes I just bought rang up wrong and she told me to "be quiet and let him speak first" - She wanted to hear what the cashier had to say instead of what I had to say. I'm just the customer after all. Listening to me would be ridiculous. Jada knew this, so she shut me up right away. I stood there while the cashier explained to Jada that he only owed me $6.00 and that I was telling him that he owed me $10. When the cashier was done speaking, I told Jada that the difference was $10.00 and I would like my money back. Jada told me "You ain't gonna come in here being rude." I said, "I'm not being rude, I simply want the money that belongs to me. Jada then told the cashier that I was right and that he owed me $10 (that's the only thing she did right). I got my money back and then I told Jada that she had "absolutely no business being a manager and speaking to customers the way she spoke to me." That's when she began screaming obscenities at me. Jada used the F-word repeatedly at me as I was walking out of the door. I stopped on my way out the door and asked, "Why are you screaming obscenities at me?" She continued using the F-word and she told my friend who was with me "not to hold me back" - I don't know what that means? It sounded like she wanted to fight me? I didn't want to fight her, I wanted to leave the store after getting my money back and not have obscenities yelled at me. The last words out of her mouth that I heard Jada scream were "get the $#*! out of my store."

So many people complain about their service, but my experience was great, I got my order on time with no issues at all, I gave them 5 stars

I bought a pair of Vans for my kid and I’m pretty sure they’re knock offs. The shoe doesn’t look right. I compared the shoe on line and it doesn’t even have the same details.

I ordered a pair of shoes and, of course, they took my money right away. Almost three weeks later, I get an email stating my order will arrive the next day. My order never arrived and fedex stopped tracking the package almost two weeks ago. I asked for a coupon or something to make it right, but that request was refused. I asked for a refund. After they took my money almost immediately after I placed my order, they tell me that I have to wait several days for my refund. Their customer service staff, both on the phone and on chat, are the least caring reps I've ever dealt with. All they did was deflect to fedex (who has stopped tracking the package). I don't like being jerked around, and these people are the best at it that I've ever experienced. Just order your shoes from Dick's Sporting goods. They have better availability and curbside pickup.