Shoe CarnivalReviews of shoecarnival.com

These clowns keep on sending me receipts and marketing emails which don't have unsubscribe options on them. Their email verification process seems very dodgy in that someone/anyone can give them any email address (which they obviously have) and ShoeCarnival can just send their crap forever without anyone actually being able to get off their email list. Avoid. Your data may be at risk.

Never again will I use the online platform for shoe carnival. I placed an order totaling 253.75 on a Thursday and was charged for that amount. Come Saturday morning I was charged an ADDITIONAL 181.75. I called shoe carnival about this and was first advised the first traction failed. I told the agent it didn’t fail as it was withdrawn from my account. The agent then tells me the 181 charge is because the order was split into two shipments and is charged once shipped. Which is fine however, now I have 253 & 181 out of my account. Plus the second order has shipped and there isn’t a charge for that order …. I have never dealt with a merchant that places an pre-authorization hold and on top of the hold charges as the parcels are shipped…I called my bank for guidance and per their instructions I called back shoe carnival and asked for a supervisor. The rude lady that was so unhelpful…tried to tell me it’s like booking a hotel..which I called bullsh*t.. a hotel places a pre-authorization charge on the total amount and adjusts the cost once it post. Never have I ever been charged twice! So essentially you need to be prepared to pay double your order total when shopping at shoe carnival now. After being unhelpful for 15 minutes the supervisor advised allegedly it should be settled by the end of today. Rude Leadership customer service!!!! This was too much headache for shoes.

I called for an exchange. It was a while since the original order was shipped so I offered to send in the shoes first to confirm with them that they hadn't been worn, but in fact sitting in the, now dusty, box since my child received them. They still sell the style. The shoes aren't used at all. The first guy hung up on me. I called back. The second lady laughed. We don't have a location anywhere near us or I'd just bring it in for an exchange. Frustrated and slightly angry.

Shoe carnival you have gone down hill.the shoes are totally ugly .at least in women's .I went in Tonite at shoe carnival and the majority of shoes was BOOTS AND SLIDES.i understand the boots but SLIDES .it's winter time and the small selection of women's shoes are ugly.why are all the shoes mostly mesh material? Ugly colors.not a simple pair of solid white shoes except !! a pair of Fila's that came out 15 or more years ago .and oh my goodness sketchers Really !! At 85 dollars when Walmart and every other two bit store sells those cheaply made shoes.i my self will never buy any shoes from shoe carnival again.if I wanted sketchers I will buy for 20 twenty dollars at walmart.you are a joke any more.

Shoe Carnival price for work boot $170 and can find on line for $155. I was told they don't price match and I also had another pair of shoes $40. So no sale if you won't price match. Potential $195 sale and you won't price match $15. Good customer service - not

Every time I've shopped at Shoe Carnival, the employees have seemed angry and unfriendly. Never have been said hello to, or thanked at checking out.

I had good experience with joe he explained the return policy and no problem returning the item

Exellent product