ShipwireReviews of shipwire.com

Shipwire is an amazing resource. Being able to tap into their global network is a huge asset for our company and they are continuously improving upon their system, creating more efficiency, better rates, and better communication. Their customer service team is also great -- always available, knowledgeable, and very responsive.

We have multiple orders in the LA warehouse that are stuck in processing since 22nd of October. They can not correct the problem due to a software update. Customer service does not know when the problem will be correct. We are not sold out on Amazon.com and can not get our goods to them. This is a big problem that is costing us money.

Absolute NIGHTMARE! These folks are the WORST. THE ABSOLUTE WORST. First off, unless you're shipping thousands of orders a day, they look at your account maybe every few days to fulfill. I've never received so many complaints from customers regarding our shipping. If you are looking for a fulfillment center to provide the quality of customer service you provide DO NOT GO WITH SHIPWIRE. They will embarrass your brand. Receiving took over 2 weeks Permanent removal orders took over 2 weeks customer service is customer disservice- basically they're worthless lack of accountability lack of answers to simple questions IE Where is our inventory? Why is shipping take 3 days to complete? Why are body rollers being sent out to our customers, when we sell pet supplies? They refuse to give you a contact that can supply answers Bottom line, Shipwire does nothing but cause headaches and embarrassment. Their fulfillment fee's may be reasonable but the amount they've cost us in sales, loss of customers (painful public reviews) and just losing inventory all together... they're the MOST EXPENSIVE fulfillment you can go with. We went with a smaller local fulfiller. The customer service, communication and reliability is a no brainer for an extra .$25 per pick. I've had zero issues since we moved over. Customers are happy with the 2 day priority option for the same price Shipwire offers. Too bad for that rate Shipwire offer 3-5 business days but warn your customers it's more like 5-7 business days. With Shipwire we were NEVER early, and 60% of the time the package arrived late. To make customers happy we would waive their shipping-bleeding money thanks to Shipwire. And when you are finally fed up with dancing with the devil, they will charge a full pick to destroy or remove inventory-ridiculous. $2.85 versus what Amazon charges $.50 per pick to remove... something Shipwire can learn from a company that does fulfillment correctly.

I have orders that have been sitting in the LA Warehouse since the 22nd. Despite multiple calls and emails nothing is happening. The Call Center agents cannot (or won't) escalate the issue. They repeat the same old song "I will reach out to the housewares to try and get your orders escalated. I get a different reason from each agent for the lack of activity on my account. Stay away from this company this is just the latest in a series of train wrecks they have led us into. 11/04/15 - While they are catching up I still have orders outstanding from the 29th of Oct and despite Helga's post have NEVER been contacted by management. Diana

(This review was posted on August 18th and removed by Trust Pilot because I linked to an image of a box. I am reposting it because of a new experience as we transition fully from them) Do not under any circumstances work with this company. They are unprofessional, do not care, and appear to be under a lot of pressure that they can't handle. The ONLY thing I was impressed with was their onboarding. Since then it's been a literal nightmare. Some issue: - Orders slow to go out - Receiving taking over a week - Items sent carelessly and broken - Fuzzy policy on insurance - Customer service gaps, no ownership of case. Find an alternative. --------------- Update: The level of absurdity and ineptitude goes up. Management who promises calls back don't. One manager tells us about insurance on fragile products, we go to add it into a system that has vague language only to find out from another manager that Insurance isn't available on fragile products. Here's another head scratcher. This fulfillment center doesn't have bubble wrap. To add, how does anyone packing a fragile product throw it into a box with other fragile products with no protection other than a piece of of paper on top!? Answer: they don't care. If you have a single, product that isn't fragile these guys might have your back. But as far as a trusted partner goes, they suck and can not be trusted. If you're with them now take a close look at who your "partner" is. ------------- 10/28/15 UPDATE... We are in the process of transition fully from them. We asked shipwire to ship all fragile inventory back to us since they were incompetent at professionally shipping the product. We did have other inventory there that we decided to allow to be moved out until it was fully depleted. The product arrived to our house in a manner indicative of shipwire's consistent lack of care. I have a picture for anyone interested, I'd post it here but truspilot doesn't allow links for some odd reason. Our last bottles were about to go out and we were excited to wash our hands clean of this joke of a company. But it seems that they wanted to hand us one last lesson. As I write this they got flooded with orders for another client. And they handled the situation in true Shipwire form: - Orders placed last week are still sitting in the warehouse - We were not informed of any delays - Calls with support get lots of head nodding but no action I not sure when those orders will go out, what I am sure of is the damage done by Shipwire with our customers. We had a chat with another fulfillment center who said they regularly get calls from people unhappy with Shipwire and looking for alternatives. I hope you learn from my lessons and many others posted online. I'd hate to say I told you so...

id like to tell my experience with Shipwire, i ve been using them for 5years and lately i have been having huge problems with them, i did had some of my items disappearing in their warehouses but in smaller amounts, id say 1 or 2 pieces, but these days i had at least 5-10 item missing from their warehouse, it seems like a robbery! i tried to contact them directly by email and phone, guess what? they want me to open a scecial project and pay another hundreds of dollars in order to simply check my inventory and may be few photos taken. im trying to find a better fullfill center, anyone's recommendation would be helpfull please. my business had at least 10s of my items disappeared in shipwire warehouse, and i could not get them solved, they are keep saying to pay tons of money and insuring my merchandise so if it disappears again, i might get some money from insurance company. simply why would my items disappear? why should i worry about my merchandise disappearing inside the warehouse? i hve tons of other things to do, i want fullfilment center simply keep my items, ship them when request is placed, thats it. but shipwire is nightmare. losses, delays, ignoring my emails, lies "ill get back to you in 2 hours" but it takes them at least 2 days with no clear responding.... please advise me small business owners! thanks

We deal with a number of Fulfillment companies. Most of which I often cringe at when I know I need to contact them. Shipwire, on the other hand has always been easy to contact if I have any problems or questions, their staff are always friendly and helpful. I certainly don't cringe when I need to contact them. I always know that I will be treated with the best customer service I've experienced in a long time.

This is the third time this has happened. Shipwire have my stock. I send it to a customer. The shipment gets lost. The customer calls the transport company who tell him to ring Ingham Micro, who promise on 2 occasions to get back to him and don't. He rings me irate after waiting for them to turn up for 2 days. I call Shipwire, they say they will get back to me Monday USA time, Tuesday my time. That is in 4 days - wow responsive and transparent service. Would you seriously want to deal with a company that doesn't allow you to contact the transport company about your own stock. 3 days on, not a word from the escalation manager. Not a word from anyone. Not even a ticket number. My customer is irate and cannot believe I have no way to influence Shipwire to update me on this lost item. It is pathetic.