ShipsuranceReviews of shipsurance.com

We were using a different shipping insurance company last year and the claims process was slow, required ridiculous wait times and sometimes narrow windows to file and handle claims. With Shipsurance we've been able to work through claims quickly with minimal back and forth, which makes us an our customers happy. The only reason I didn't rate a 5 is there could be some user features adjusted in the claims process (file size limits, storing recurring data).

Shipsurance is a SCAM! becarful if you are going to use them. For example I am selling a set. Earrings and necklace. One SKU, when it comes to pay me. They are breaking down the cost to half even if only the necklace is broken! Tried to explain that the cost of producing the necklace is more than the earrings to their customer service but they are completely rude, unprofessional and have zero experience in how to treat a customer! The funny part is. They want me to put the price of the necklace and the price of the earring in the product description that way they will not break the price in half.. like what?? Is that a joke. Today received a letter from shipsurance saying Due to adverse shipping claims we are not covering anymore claims. Guess why they said that? Because I asked them to talk to a manager. Few days later I received that letter. Be aware before using these people. YOU CAN'T TRUST A SCAMMER.

Like others have claimed, shipsurance is a total scam. They make it nearly impossible to get paid out of a claim constantly requiring ‘one more thing’ every single time you fulfill a request. At this point the shipping carrier has admitted in writing that they cannot locate the package, I’ve submitted all the required documentation for the transaction and I’ve had the recipient fill out an affidavit. Now they want a copy of a police report for a package the carrier admits to effectively losing in transit and to make matters worse they require the intended recipient to fill it out! I’ve put this insurance on numerous packages never having to have made a claim once until now and they’ve happily kept all that money. Now, the one time I need them to follow through on their one commitment as a business they do everything they can to not have to make good on their business model. Unbelievable. Update: police department stated it didn’t matter who filled out the police report. Police report was filed and submitted and SURPRISE shipsurance is asking for more information. Now they want the other party’s email address even though they submitted and affidavit. Doubling down on the scam claim.

Shipsurance is a SCAM! My package was insured for $1300 and after it got destroyed by the courier, Shipsurance insisted on devaluing the payout amount to fraction of what I insured it for EVEN after providing them a receipt proving I paid $1229.51. They sold me a $1300 policy and now after the package was destroyed, they refuse to honor their commitment. Shipsurance is a TOTAL SCAM!

We are a small business and have used shipsurance for peace of mind. We have paid them thousands over the 3 years. We have claimed 4 times for missing package and got paid easily after sending proof. We now have a package that went to Canada and got crushed and wet so the dye ran. They are being impossible to deal with and for the first time very rude as well. This still has not been resolved, we have now decided to cut back on using insurance as we have paid them 10 x more than we have ever been paid out. It is cheaper to eat the occasional loss. Very disappointed! Update: They finally paid us the money today after we had to follow up again!

Not the first time we have had this company circumvent their own terms and sadly probably not the last. This time they are saying that the because the buyers IP address is not in the same location as the mailing address they will not honor the claim. So if someone sends a gift, uses freight forwarder, or for any other reason is not at the receiving address they will try to deny your claim. This company has no backbone and should not be allowed to sell insurance services in the US. In response to response. Only after we left truthful review did you pay the recent claims. The company then proceeded to send me a letter stating they would no longer insure my packages. Nice try but no this is 100% for your company Shipsurance bought through Shipstation as you only pay after forcing claimants to jump through many hoops and trying to create new terms. Anyone interested in our experience can contact us as we have exhaustive communications between our companies which clearly show your scammy tactics.

Purchased an insurance, made a claim, and got a response: "The shipment was not insured". Seriously? I contacted their customer service, they seemed to be professional and friendly. Finally, the issue has been resolved.

Easy to use, fast payment once claim has been revewed. Ive used them numerous times with no problems.