ShipsuranceReviews of shipsurance.com

I shipped my package via UPS through Pirateship, with insurance provided by Shipsurance (purchased through Pirateship as well). I have tracking information where UPS has clearly stated that they damaged the box and lost all of the contents. With that said, I have spent the past month now trying to get reimbursed for my damaged package. Shipsurance is being a total hassle over this, wanting proof that my customer paid for the product, and even after providing this information, now wanting proof that I actually deposited my customer's check. This is absolute absurd. The facts are simple: 1) I paid to have the package insured 2) It does not matter whether I was shipping to a paying customer, or a non-paying person... I paid for this package to be insured. 3) It does not matter whether my customer paid, when my customer paid, when I deposited my customer's payment... I paid for this package to be insured. The resolution is simple: 1) I shipped a package, and paid to have it insured 2) UPS admitted they damaged the package 3) I expect to be reimbursed for the cost of the package without being harassed about it Simply put, Shipsurance wants to collect money for supposedly insurance shipments but does not want to pay out when there is a claim. EDIT: In response to their reply... looking for my customer's payment, or bank records showing that I deposited it, does not verify the value of the shipment. What DOES show the value of the shipment, however, is 1) the amount of money I insured the package for 2) the invoice that I sent my customer (which I sent to you a month ago). Additionally, I sent a copy of the check my customer wrote, but obviously, all of this isn't good enough. EDIT (11/11/24): Claim was paid, although every time I have had to go through this process, it is quite a hassle.

I rarely have good experiences with shipping insurance providers. This one is no exception - it wasn't great, but it wasn't bad. My original review was 1-Star, but I think it was unjustified; I felt I was going to get completely screwed as it was taking so long and the rest of the process wasn't very easy - so I was angry. They've since finished my claims and paid it out, so at least they're honest in those dealings. Pros: - Integrated with Shopify Shipping - Very economical - Easy to *start* a claim - Pays out directly to PayPal if you want that (So it's very quick if they approve; as opposed to a check in the mail) Cons: - While the contract is purchased from Shopify; everything else is done outside of it - and their integration doesn't pull enough information so it's difficult to compare back and forth - Their system is broken. The on-site messaging didn't work and I kept needing to rely on email. The upload system didn't work, so again - email. And their system didn't really keep track properly of what was sent - eg: I couldn't see what photos / other items I had given, couldn't see messages, etc. - I feel they have a lot of potential here, but it really fell short and just ended up being annoying to use - Their system, or their team - unsure, would constantly just send the same "Update" asking for some information. It'd be a copy/paste of the exact previous message, even though I had just sent in something - so they wouldn't explain what was still needed, or what was insufficient. - What they would ask for was not clear; so I kept providing them the wrong things. For example, one part they'd ask for a pre-shipment packaging photo and then directly next to it they'd ask for "Photos of all sides of the box". I didn't have pre-shipment photos; we only do that for LTL - not for each UPS shipments that go out - so I kept needing to bug my manufacturer to provide something. Then it turns out that second clause was referring to after-shipment, which wasn't clear. Plus in some cases - stock photos were acceptable. - They require that we send a link to a form for the customer to fill out. I've never had to do this with an insurer before. Personally, I feel the customer should be removed from the process as much as possible so it's a good user-experience. If there's damage, we have them document - we pick it up / trash it depending - and give them a replacement - Kept asking for repair quotes from multiple parties; but our products can really only be repaired by the manufacturer. We can give you a quote for that - but not others. They were fine on this, but again - wording unclear It just wasn't a fast and easy process. We've done plenty of claims before and are usually pretty quick to send everything that should be necessary; but this just felt like pulling teeth. But - they paid out, finally. So I guess that's something. Maybe if I had more experiences, this would get better (Or worse); but we've already decided to not ship via Shopify Shipping anymore anyway as our UPS rates got a lot better - so will be insuring via other means.

Sold at item for $1,000.00. Buyer paid Paypal Goods and Services, invoice was generated. Shipped said item via UPS, with Shipinsurance bought from Pirateship.com. Item insured for $1,000.00. UPS lost item. Claim filed on November 1, 2021, all documentation provided. Claim was denied on November 5, 2021 claiming an exclusion relatd to "Sports cards being sent in for grading". Improper denial of claim. EDIT- They paid out on the claim after being contacted.

I appreciate the relatively low cost of Shipsurance and that it is available for international shipments. However, I really dislike having to ask my customers, who have already been disappointed by a lost or damaged package, to follow a link and fill out a form so that I can be reimbursed. I feel that they shouldn't have to be responsible for this, and as the seller I should be able to file the claim on my own and be reimbursed regardless of the willingness of my customers to help out. It's especially difficult with international packages, which are the most often lost in transit, because many of my international customers don't speak English well and may be confused by the insurance process and forms. I would say only roughly half of the claims I start are completed, because customers ignore my request to verify the loss/damage (and I replace or refund their order regardless), so I lose out on quite a bit of money in spite of purchasing Shipsurance. I don't blame my customers, I feel the process is an unnecessary burden and should be simplified.

I have always had good experience with Shipsurance in the past and never expected a problem. That is, until I had an international shipping loss. From the notes, they needed more information, which I supplied. When they asked for even more, I called and talked to the adjuster. She was snarly, nasty and accused me and my customer of lying about the delivery. Further, she wanted me to obtain more data, which from my standpoint, was her job. I hope I do not have to deal with this person again and that they will be careful to hire more customer oriented people.