ShipsuranceReviews of shipsurance.com

Complete sham. Have shipped hundreds of packages over the years with minimal claims and get a letter advising they will no longer cover us. They will accept that payment all day long but come time to actually use the service and god forbid you have anymore than a handful over the years they will just cut your ability to insure your packages. If you can avoid this company stay far away. And below they say they handle every claim yeah that is until they decide to cut your business out of the ability to use insurance because the carriers can’t handle any packages with care. Maybe you should talk to them instead of causing issues for a small business. If I could give this company zero I would cause that’s what they are.

Shipsurance is a game changer for those who sell online and ship a lot of packages like me. The claims process is so easy and customer service is A+++ if you ever need help. I never ship anything without purchasing insurance through shipsurance. It's a pleasure to pay for their coverage.

Always fast, quick, and excellent service! I have never had an issue with them, so it’s surprising to see so many negative reviews. They do require some proof and documentation on both sides, so that’s probably why their claims aren’t going through. I’ve been using them since 2019, spent thousands of dollars with their insurance, and have always had my claims paid out when a package was lost, stolen, or damaged. Phenomenal company!

I gave them all the paperwork they asked for and of course they just want more and more. They are con artists with no respect for their customers. I have spent probably 5,000 to 10,000 with them in the last few years and they wont even pay a lousy 158.00. Shame on them. Hopefully someone will shut this company down because they are not paying those who are honestly insured thru them. Please anyone reading this DO NOT TRUST or USE THIS COMPANY!!!

Filing a claim is painful. Everytime we supply documentation they ask for more. It has been going on for months. We have supplied dozens of invoices, photos, etc. We send reams of documents and then they ask for more. It is like playing a game of whack-a-mole. Find another company or use the carrier's insurance. You get what you pay for here. Garbage. They called us once a month ago and then have gone into the black hole when we call them. THey paid tiny claims without a hassle, but now that there is a signifcant claim they have become brutal to work with. My advice not to walk away from them, but to RUN RUN RUN Over the past month we have left many phone calls. THey have ignored all requests for a live phone call and resort to sending the same form email over and over again. They throw up obstacles to making progress. The response from Todd below is frustrating to say the least. I had asked him for the email address of the CEO of his company and of course did not get the requested information. Look, there are lots of other customers that seem to have made the same complaints as me. Can they all be crazy? I wish I had read the reviews before I trusted this company with a shipment worth thousands of dollars. The 19 claims they claim to have paid were all small claims-- over a period of a great many years. From reading reviews, it looks like when there are sigificant claims is when the issues arrise..

Literally the worst insurance company I have ever dealt with and Pirateship should drop them and use another insurance company. I have paid hundreds of dollars for insurance over the years on shipments and the one time I finally have to do a claim, they are an absolute pain in the ass to work with. Literally obstructing my legitimate insurance claim and continue to ask for one more thing every time I provide all the evidence possible to move my claim forward.

I used pirateship that uses shipsurance. It's a TOTAL FRAUD! You will never be paid. It will never end. It's always another task, another screenshot, another picture, another document, another excuse for why it's taking so long. When you've completed every absurd quest you're sent on, and they can't find any reason to not pay your claim, they just flat out stop responding. Here is what was sent to them and they are still not paying the claim. I Provided the following: Photos inside and outside of the box from recipient of package. Photos of proper packing materials and box carton from recipient of package.Which includes ample amount of packing peanuts and heavy duty bubble wrap. Roughly 3- 4inches of protection exceeding UPS shipping guidelines. Damaged item pictures - several of them from recipient of package. Screenshots of communication from my Ebay account from the buyer/recipient sighting damage and attesting its non repairable. Receipts/Invoice/Screenshots of the purchase amount of shipping and insurance through Pirateship. Receipts/Screenshot of actual withdrawal of funds from my credit card on file that paid for the purchase amount of shipping and insurance through Pirateship. Screenshot of of tracking information showing delivery.. Screenshot of the Sale transaction and invoice from Ebay showing the amount the item sold for. Matching what the insured amount. $700.00 An affidavit written and signed by me that I spoke with the manufacture at their 800# with the date and time and was informed that since I did not originally buy the machine directly from them, I am not their customer and they will not put anything in writing. Also since the manufacture of the machine only deals with clients with corporate accounts. They do not make repairs and do not sell parts. Now as of 6/21/2023 they requested and now have additional screenshots of attempted written communication with the manufacture of the machine, reinforcing my written affidavit provided weeks ago. (again I am NOT THEIR CLIENT and did not purchase this unit directly through them nor do I have a corp. account with them) requesting "something on their letterhead for a repair estimate" dated 6/15 and again for 6/21. Screenshots of the Replacement price of the machine today from 2 separate vendors. Grainger and Zoro. Ranging from $1,900.00 to $4,500.00. Resent all email correspondence and Multiple attempts of contact with Pirateship chat support and emails when Pirateship stopped responding to my claim for 8 days. Written request for Pirateship to move claim along. Notice that customer initiated a chargeback and is attempting to force a return ship. Please note:the box is still with the recipient and has NOT been shipped back. .. Screenshots of my ebay account showing the Claim. The return request. Funds reversed and on hold in my account. Almost 3 weeks now and still asking for more information. How about just pick up the box and inspect it yourself like reputable companies like UPS or Fedex? That would have been way too simple I guess.

I rarely have good experiences with shipping insurance providers. This one is no exception - it wasn't great, but it wasn't bad. My original review was 1-Star, but I think it was unjustified; I felt I was going to get completely screwed as it was taking so long and the rest of the process wasn't very easy - so I was angry. They've since finished my claims and paid it out, so at least they're honest in those dealings. Pros: - Integrated with Shopify Shipping - Very economical - Easy to *start* a claim - Pays out directly to PayPal if you want that (So it's very quick if they approve; as opposed to a check in the mail) Cons: - While the contract is purchased from Shopify; everything else is done outside of it - and their integration doesn't pull enough information so it's difficult to compare back and forth - Their system is broken. The on-site messaging didn't work and I kept needing to rely on email. The upload system didn't work, so again - email. And their system didn't really keep track properly of what was sent - eg: I couldn't see what photos / other items I had given, couldn't see messages, etc. - I feel they have a lot of potential here, but it really fell short and just ended up being annoying to use - Their system, or their team - unsure, would constantly just send the same "Update" asking for some information. It'd be a copy/paste of the exact previous message, even though I had just sent in something - so they wouldn't explain what was still needed, or what was insufficient. - What they would ask for was not clear; so I kept providing them the wrong things. For example, one part they'd ask for a pre-shipment packaging photo and then directly next to it they'd ask for "Photos of all sides of the box". I didn't have pre-shipment photos; we only do that for LTL - not for each UPS shipments that go out - so I kept needing to bug my manufacturer to provide something. Then it turns out that second clause was referring to after-shipment, which wasn't clear. Plus in some cases - stock photos were acceptable. - They require that we send a link to a form for the customer to fill out. I've never had to do this with an insurer before. Personally, I feel the customer should be removed from the process as much as possible so it's a good user-experience. If there's damage, we have them document - we pick it up / trash it depending - and give them a replacement - Kept asking for repair quotes from multiple parties; but our products can really only be repaired by the manufacturer. We can give you a quote for that - but not others. They were fine on this, but again - wording unclear It just wasn't a fast and easy process. We've done plenty of claims before and are usually pretty quick to send everything that should be necessary; but this just felt like pulling teeth. But - they paid out, finally. So I guess that's something. Maybe if I had more experiences, this would get better (Or worse); but we've already decided to not ship via Shopify Shipping anymore anyway as our UPS rates got a lot better - so will be insuring via other means.