ShipsuranceReviews of shipsurance.com

UPDATE: After a very long and repetitive process, they issued the check and we received it in the mail . I was very nervous about this company but they came through and now I am relieved. Thank you !

So I’ve been shipping my packages with a simple logo on the box, not even the company name. Oh, and with only this one loss to account for. You know as many companies do like Amazon, Walmart, my material vendors, and on and on. Well apparently Shipsuarnce through Shopify feels that alludes to the whole team over at UPS exactly what is in my box. It’s as if someone hit my car and Progressive was like, well your car was grey and blends with the road and is harder to see, so we’re not going to be able pay your claim. What a cop out for paying a rightful claim of a lost package verified by the UPS driver. I’m a little bewildered on why do I pay for insurance when shipping with Shopify for literally having a logo on a box gets a claim denied. Which actually goes against what Shopify promotes it’s stores to do, logos, tape, stickers with company name on box, etc. Seems as if getting the shipping guarantee app is the way to go from reading their reviews. They actually give you what you pay for. I dunno maybe if you only pay for “surance” and not insurance it’s a scam.

I wish I could give this company no stars! I am an Etsy/Shopify seller of handcrafted items and have always insured all of my packages. As we have expanded to Amazon selling, we had to stamp our company name on the box for a non-generic listing. The small stamp is just the company name and is no different than the company name on the return label. However, we recently had to file two claims for damaged shipments. After jumping through all the Shipsurance hoops, the claims were “closed/denied” due to “manufacturer packaging indicating contents”. No terms in their policy or their communications clearly indicate that the Company Name stamp on the box was the reason for claim closure/denial. I had to search seller forums to learn Shipsurance is denying claims when a company name is on the shipping box, packaging tape, return labels, etc. There were even customer stories of Shipsurance denials due to “Fragile” and “Fragile/Glass” stickers shared in seller forums as well. Our company name in no way indicates contents of the package. We are a small family owned business that handcrafts various home decor, furniture, gifts, etc. Furthermore, I’m not sure the relevance of a contents indication when the package is DAMAGED not stolen/lost. Adding insult to injury, all communications with this company have been rude and disrespectful with absolutely no concern or regard for customers. I would highly recommend avoiding this company.

Item arrived to my customer completely shattered, with packaging damage. Shipsurance denied the claim because "the packaging was the original manufacturer packaging or alluded to the contents of the package." However, this was a hand-made item sold through Etsy, and the box had the shipping label and a fragile sticker on it. When I asked for further help or an explanation, I received the initial email again. When I called for help, I received a voice-mail. I'm currently waiting on them to email me back, as I wrote them again to dispute that the package alluded to its contents or was "the original manufacturer" packaging. I paid for insurance and can't even get customer service to speak to me or send something that isn't a canned response.

I can't give them a zero. Do not use this company for insurance. Their customer service is nonexistent. Nobody calls back after leaving voice mail after voice mail. If you get lucky enough to get a hold of any one there they never get back to you. We had used endicia for years shipping with no problems. When we had a insurance claim they handled it fast and efficient. We have only had a few claims over many years usually under a few hundred dollars. Stamps.com took them over and changed their insurance carrier to Shipsurance. We just had a claim for 300.00, the first in many years and my office manager has spent way over 300 dollars of her time trying to get this settled. They are just trying to wear you down and forget about the claim. I am involved now the owner and I will leave a bad review on every social media outlet I can find.

Shipped a computer through a third party computer selling website and they insured it with Shipsurance. Customer returns it for whatever reason and sends it back through ups, but when I receive it the computer is completely decimated, clearly due to a lack of fragile handling during shipping. I file a claim, spend nearly a month going back and forth with these people with photos and documents, only for them to close the claim because i shipped it in a computer CASE box (it wasn’t even the same case as the one i used for the computer). What was i supposed to do? Slap a label on the actual computer and send it that way? Since then I’ve sent several messages on what I should do now, since I’ve literally lost a 850 dollar computer with no compensation, and they refuse to answer me. Absolute sham of a company. Edit: They reached out and helped me out, thanks.

Shipsurance is a great service that is easy to use, has quick turnaround times for claims, and a hardworking team. Utilizing Shipsurance has significantly increased customer satisfaction for our company's lost and damaged shipments.

Shipsurance makes filing claims easy and quick. Definitely a time saver. I have been using them for 2 years now. Very happy with the service!