ShipsuranceReviews of shipsurance.com

I purchased their insurance through pirateship and they denied the claim citing their policy to deny claims if the packaging isn't sufficient to handle the normal rigors of transit. They have not provided specifications on what qualifies as sufficient packaging.

I have called Shipsurance and they have told me to expect a call about a claim denial. It was done through Pirateship and they did not convey the exact details of the damage and the followup detail to questions that I provided. I was told a couple of times by Pirateship and Shipsurance that someone would be contacting me to understand the details of the claim. I have made repeated calls to them and the person who is the representative is always “out of the office” They have a horrible claims department and are not diligent in investigating the claims. They do not follow back up with customers and do not care to reimburse a customer for clear damage that occurred in shipping. They are the worst! Do not ship anything of value with them! They will not pay if there is any shipping damage. They are a scam and will only take your money.

We are trying to get a claim paid for a shipment through Ebay it jas been a month ebay made me do the return have it shipped back to me now we face losing the claim for a 800 dollar item. They have made us jump through hoop afyer hoop I'm very disappointed

Beware their damage claim policies are very strict and they act concerned when there is a problem. The bottom line is they're not going to help you out if a customer does not follow the rules which is totally out of the shippers hands. On top of that they said to contact when there was a problem and they dropped the phone call three times and then finally went to voice mail.

This company is a joke and very unethical. They try to weasel out of paying for any damage claims regardless that you have your items protected. They come up with the oddest reasons to not pay an insurance claim. I had bubble wrapped an aluminum mini cupcake pan but yet that is not sufficient enough for protection. This company should be shutdown as they don’t provide legitimate protection. Please do not feed this company anymore business. There is a reason why they have so many complaints. I will write my review on every platform there is so other people are not being deceived.

We use Shipsurance through our Shopify store for all of our international orders and have had wonderful experiences each time we've had to file a claim. Customers have no issues following their prompts to complete their portion of the claim and the waiting periods to file have never been an issue. Communication is clear and consistent throughout the claim process and payments are quickly received once the claim is processed. 10 out of 10 recommend to anyone who ships items of value, especially internationally when packages are often lost or damaged.

I LOVE shipinsurance! Been using them for a while through shopify and the exprience is awesome. Zero hussle claim handling. Huge difference than UPS claims for example who will drag you to death!

Shipsurance took care of my issue quickly. The box of cookies we shipped were ruined due to the carelessness of UPS however, Shipsurance came to the rescue and refunded my company the entire amount we insured the cookies for. Great customer service and turn around time!