Ann
Efficient operation
Efficient operation, good outcome. Antique chest arrived in great shape!
Response from Ship Smart Inc.Oct 4, 2019
Hi Ann, happy to help you ship your antique. Thank you for your business.
The company’s primary focus has always been providing the best customer service in the industry. We realize that moving is very stressful, and our number one goal is to ensure that all of our customers are well informed and comfortable with choosing the shipping company that best suits their needs; and although we realize that price is important, we believe it is our superior customer service that sets us apart from our competition. If our customers have an issue, problem or a complaint we take them very serious and do our best to review, resolve and prevent them from happening them in the future.
Ship Smart Inc. (shipsmart.com) has 759 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Shipping & Logistics · Santa Monica, California
Excellent

Shipping & Logistics · Los Angeles, California
Excellent

Shipping & Logistics · Pomona, California
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Shipping & Logistics · Sacramento, California
Excellent
759 approved reviews, newest moderated first
Ann
Efficient operation, good outcome. Antique chest arrived in great shape!
Response from Ship Smart Inc.Oct 4, 2019
Hi Ann, happy to help you ship your antique. Thank you for your business.
Carol
ShipSmart did an outstanding jymoving furniture from Wisconsin to a granddaughter’ ‘s apartment in Boston. The initial packing was done efficiently and when promised as was the delivery. The delivery group even set her bed up for her. Everything was delivered in perfect condition. I would recommend them unconditionally. I’m a satisfied customer.
Response from Ship Smart Inc.Oct 4, 2019
Hi Carol, we are happy to hear you had a pleasant experience shipping your furniture to your granddaughter. Thank you for leaving us a review.
Karen C.
I needed to have a marble game table and chairs shipped from New Jersey to Texas. I was referred to ShipSmart by a moving company who frankly told me that it was too small a job for them and recommended ShipSmart. I contacted them and was able to talk to a "live person" and got a quote on the phone. The packing crew arrived at my sister's house in New Jersey on time and carefully packed the items in crates and boxes. We were given an estimated date for delivery with the assurance that they would contact me with an exact delivery time. I was very pleased when they called several days prior to the original date to deliver the items. They carefully unloaded and unpacked the items and inspected for damage (there was none). I am very pleased with the service I received from ShipSmart.
Response from Ship Smart Inc.Oct 4, 2019
Hi Karen, glad you are happy with our service. Thank you for your business and for choosing us to ship your furniture.
Carol H.
I decided to have an estate sale to eliminate the moving expenses of moving from Missouri to Calif. There were certain items I really wanted to keep though. After calling moving companies and finding out I didn’t have enough for them and also calling UPS to ship boxes but they couldn’t move my antique bed frame, I discovered Ship Smart. This company far exceeded my expectation in cost but most importantly, every person I spoke with from my initial call,the men that came to pick up my stuff and the people I spoke with to confirm shipping were so helpful and personable! The items arrived within 2 weeks. Excellent company that allowed me to move items I didn’t think I would be able to take.
Response from Ship Smart Inc.Oct 4, 2019
Hi Carol, happy to hear you have your antique furniture was shipped in a timely manor and hat you are happy with our service. Thank you for your business and your review.
Carol
customer service very attentive , responded quickly and helped me with my needs and questions- had many as I was worried about delivery time conflicting with a vacation we had planned The packing (we had an antique dining set shipped from Ohio to the mountains in CO) was top notch. I had bought insurance against damage or loss but really didn't need as it was packed so well- one little tear in the outside of one box but there was no damage to the content. I would highly recommend Ship Smart
Response from Ship Smart Inc.Oct 4, 2019
Hi Carol, shipping antiques across the country is reason for concern. We are happy you chose us. Thank you for trust and the review.
joy
items arrived well packed with no damage for such a small shipment, it arrived a soon as possible: I think about 2 weeks
Response from Ship Smart Inc.Oct 4, 2019
Hi Joy, thank you for your feedback and I am glad you enjoyed our service.
Ronald B.
I was referred by a moving company. They gave me a code for getting a discount before I phoned Ship Smart. The rest went smoothly. Pickup was made. And the bookcase was pickup. What happened went good. But the truck when backing struck a rain gutter. There was slight damage. This was not agreed by the driver. Since then the rain gutter has be repaired. I would use Ship Smart again if I ship a large item.
Response from Ship Smart Inc.Oct 4, 2019
Hi Ronald, sorry about the rain gutter, and glad you enjoyed the service. We appreciate the feedback and your business.
Linda
The pickup was very organized. The shipment arrived in good shape. All of the contacts we made, from pickup to delivery, were very helpful & professional.
Response from Ship Smart Inc.Oct 4, 2019
Hi Linda, glad you enjoyed our small move service. We appreciate the business and the review.