ShipMonkReviews of shipmonk.com

We've had a mixed experience with Shipmonk as a fulfillment service. While there are some positives, there have been significant challenges that affected our operations. * International Order Shipping: We only achieved reliable international shipping after partnering with Passport, which revealed weaknesses in our initial approach. * Shipping from the UK to Europe: Relying on Royal Mail instead of globally recognized carriers like DHL or DPD caused major delays. Other fulfillment centers provided faster and more cost-effective solutions. * Customer Reputation Impact: Shipping delays led to an influx of negative reviews, hurting our brand. It took a lot of effort to regain customer trust. * Claim Filing Limitations: Unlike other warehouses, Shipmonk does not offer an intuitive claim filing process, meaning we had to absorb losses when issues arose. * Lost Items During Receiving: Items marked as "not seen" had no recourse for claims, adding to financial losses. * Service Discrepancy: While customer service has been helpful, the warehouse operations and contract terms fall short compared to other providers. Overall, Shipmonk shows potential, but its logistics and fulfillment processes still need greater reliability and flexibility. We've seen significant improvements over the past year and remain hopeful for continued progress in these areas. Throughout our experience, the customer service team has been outstanding—special thanks to Cassandra for her exceptional support. However, some operational challenges are clearly beyond her control.

ShipMonk is awesome ... we're so glad they're our fulfillment partners. They are incredibly responsive and communicative to support our customers and help our business expand. Their tech offers us the data we need to make informed decisions. Their account management team is amazing and helps us grow our business. 10/10 recommend ShipMonk

Bryce was super helpful in helping me and my team process our first order! She was patient, resourceful, and kind. She not only helped and walk me through the process in Shipmonk but also in Shopify. Thank you Bryce!!

ShipMonk has been an extremely understanding and dependable logistics partner for our business. Their fast, effective, and caring customer service has made a real difference, especially during challenging times. When the Canada Post strike impacted our shipping, ShipMonk seamlessly pivoted to FedEx, ensuring we could continue fulfilling orders without disruption. Their flexibility and proactive approach helped us maintain excellent service for our customers. While their pricing is slightly premium, the reliability and support they provide make it well worth it. We haven’t encountered any major issues, and their team is always ready to assist. If you’re looking for a trustworthy and efficient 3PL, ShipMonk is a great choice!

There were some challenges early on in 2024, amid some personnel changes, but the team we have in place now looking after or account are much more engaging and open to a common approach to improving efficiencies and operations. Our HE, Briceida Sanchez is always will to assist and follow up on requests and queries. Very knowledgeable about their systems and also our product now. If the team we have stays as they are, then things can only get better. Thanks

they billed us $5000 for an inventory shipment and they didnt even deliver it. After ending our contract with Shipmonk, I asked them to return our inventory back to us. As their final attempt of making money off us, they charged us $5138 for shipping back our inventory which I never received. The sent it using the most expensive shipping method by air, and it got stuck in customs. So they lost my inventory and scammed me out of $5000. I tried to reason with them but after some communication they stonewalled us with their legal team. Scam company. I highly advise to stay away and choose a more reputable 3PL. This company will try to scam you at every chance possible.

Bryce was helpful, informative and always available when I needed information or guidance.

Kendra has been an amazing rep for us. She is always getting to the bottom of our issues to the best of her ability. She is always prepared and is very knowledgeable about our business and is primary a key to our success at Shipmonk. I cannot praise her enough.