ShipMonkReviews of shipmonk.com

Anthony P. has been the best happiness engineer ever! Very responsive and goes the extra mile every time. He isn't there to just respond to tickets, he takes time and care with every case that arrises. Very grateful to have worked with him!

We've been working with ShipMonk for over a year and they have been wonderful! Francisco and Michelle always go above and beyond to make sure our needs are met and answer any questions we have very quickly. They show a high level of care and give great service. I'm very happy working with them and recommend them to anyone who has fulfillment needs.

Amanda Jones was very helpful! We need a good bit of detailed information and she stepped up to the challenge. She followed up and gave us exactly what we needed to make the best decision for out company. We are very grateful for her help and diligence.

Sushila was a kind , bubbly and always gave the greatest support when helping us go live with shipmonk ! couldn't of asked for a better person . Feel very lucky to have her guide us through this whole experience .

Outstanding service! I've been working with Shipmonk as a merchant practically since their inception. Throughout our partnership, they've consistently exceeded my expectations - always attentive, dedicated, and going above and beyond what's required. Special thanks to my incredible team at Shipmonk, particularly Anthony Presutti, the best Happiness Engineer anyone could hope to work with. Highly recommended!

ShipMonk is hands down the BEST fulfillment service EVER! I've used their services exclusively since August of 2024, and ALL of my interactions with them have been positive. I had a slight issue with my inventory in the beginning, and the warehouse manager, along with two others in the facility, hopped on a video call with me to help resolve the issue. That alone gives them 5 stars from me. I love having direct contact with warehouse management and additional help via their support team. Th​e​ support team is highly responsive via email and chat. They have a growing number of warehouses across the U.S. and support international shipping. Their service integrates with WordPress/WooCommerce and now with TikTok Shop! My orders are processed and delivered on time without incident. I will say their service cost is on the pricier side and even harder to "pin down" each month. There are a lot of costs associated with their service, ranging from monthly minimums, storage and pick fees, special kitting, returns, etc (excluding shipping costs). If you're new to third-party fulfillment, expect to shell out around $250 (bi-weekly) / $500​+ a month for monthly minimum and storage fees, even if you don't ship anything throughout the month. ​Additional costs will vary depending on the size of your inventory, the number of products/SKUs you have, and the number of warehouses you're using. Another thing to consider is that they invoice on a bi-weekly basis on the 1st and the 15th. Storage fees are billed daily. So, if you don't have enough orders at the end of the billing cycle to fulfill the minimum in pick fees ($250), you'll pay the difference. In total, budgeting $500​ a month (excluding shipping costs and other fees) for this service would be a better guesstimate from a cash flow perspective. They offer incredible analytics and shipping insights via the customer dashboard, but it is a bit overwhelming, or rather confusing, if you're new to commercial shipping. I recommend having someone in​ your business with experience in shipping and fulfillment manage your account/dashboard, though not required; ​ShipMonk's analytic insights would be best managed by someone with industry knowledge. But if you're a solo company/operator, like me, set aside some time to sit down and understand your numbers/analytics. ShipMonk offers a lot of resources and live sessions to help newbies navigate their dashboard and understand their shipping trends. Another piece of advice (especially if you're just starting), given the cost of their premium service, be sure you have their fees baked into your product price​ (per unit) to support partnering with them. If you're a DTC company offering free shipping, include that in your price per unit, as well. For the readers needing real-life numbers, here's the breakdown: ​Monthly minimum is $250 (billed bi-weekly). The storage fees vary based on bin size, $1 - $3+ (billed daily). The pick fees are per SKU at $3 + $0.75 for additional SKU. Custom packaging is $0.50, and inserts vary between $0.20 - $0.75. Returns are $2. Ex: One order includes 1 product/SKU (pick fee $3), 1 insert- ex: flyer ($0.75), your custom shipping box ($0.50), avg US shipping ($6.95) + possible return ($2) + credit card fee ($1) = $14.20. This total needs to be baked into your price per unit, especially if you offer free shipping. Now, if this were your only order for the billing cycle, you'd pay ShipMonk the difference for the minimum: $250 - $4.25 = $245.78 (excluding storage fees). Your storage fees include each SKU in inventory, inserts, and custom packaging (these items are stored in bins and are billed daily). This cost will vary based on your business, and the total will be added to your invoice for that billing cycle (which is every two weeks). So, triple-check your numbers to justify using a third-party fulfillment company, ShipMonk, or others. The​ cost for these services can eat at your bottom line if you don't price your products properly or don't have the order consistency needed to justify the expense​ (otherwise, you'll be paying $500+ a month in storage fees). All in all, I highly recommend ShipMonk (and shout-out to Daniel for awesome support)! It's a growing company that is constantly investing in the customer experience for you​ (​and your customers) and has a​ growing international presence. You'll get white glove service with the familiarity of a small, family-run business. All of my interactions with them have been positive, and having a dedicated account manager if AND when things go wrong is worth their price tag. Nothing beats peace of mind and not having to handle fulfillment yourself. If you're on the fence, I say go for it. ShipMonk is worth every penny!!!

Using ShipMonk has been one of the worst decisions we’ve made for our business. Orders consistently go out late, regardless of the promised SLAs. We've had customers waiting weeks for packages that should've shipped in days. The inventory system is a complete nightmare. Items constantly go missing or are miscounted, and the support team either can't explain what happened or takes days to respond with a generic answer. It feels like no one is really accountable for anything. We moved to ShipMonk thinking it would streamline fulfillment—what we got instead was chaos, delays, and frustrated customers. If you care about your business and reputation, steer clear.

My rep Daniel J. Kelly made it very easy for me during the offboarding process. Great experience.