ShipMonkReviews of shipmonk.com

Really BAD company. I would recommend to stay away from. I have been running eCommerce businesses for 15 years, and ShipMonk has been, unfortunately, my worst customer experience with any vendor ever. Every single part of the cycle has been horrendus, horrible, tiring and filled with mistakes from ShipMonk's end. From shipping the products, doing special projects, to receiving wrong prices upfront and explanations on how their pricing working, from doing errors of shipping and errors of constuction. Bad. Bad. Bad. And as with every bad company, LEAVING and STOPPING the relationship has been a very long, tedius and PAINFUL experience. In the end, after I cleared off my billing on the website from our bank, ShipMonk has lied to us, and they still kept that bank connection to us (illegally) and charged us more money than needed and not willing to refund us. A bad company is bad in the beginning - and also in the end, apparently. June 2021 update - On top of the above, the company left a comment here in TrustPilot, making an impression that they want to resolve this, when in reality, they were threatening to sue me, when they were "screwing up" things every moment from the relationship without taking a single responsibility for this...

Very rocky start trying to use ShipMonk to fulfill Amazon orders. Very stressful and our seller account was hammered with bad stats for a week on and off. Got through it and was smooth sailing (so we thought) until the freight charges started getting "adjusted" by the shipping companies. Turns out what ShipMonk call 0.9 lb is actually 1.05 lb so our freight rates effectively doubled which destroyed our margins. We soldiered on but eventually grew tired of all the nickel and diming with 4% surcharges on all account payment methods except ACH payments, ridiculous "packaging material" charges (for standard size cartons and void fill) which should be part of the Pick n Pack fee and high storage fees due to the way they spread your stock out. They also lost half a pallet of stock for a week or so (had to close Amazon listing and ShipMonk blamed their warehouse workers for it - great training there guys!) and we've had a number of damaged or lost shipments were the verdict was "the carrier won't pay for that so don't bother claiming". TL;DR: While I hear ShipBob is just as bad there must be better options elsewhere. Not recommended, stay away unless you enjoy unnecessary stress and expense.

Incredible experience working with Shipmonk. I have worked with a few 3PLs for my business and this has been the smoothest operation I have encountered. They receive product well, notify when in stock, the dashboard is very communicative and connects well with my store. Overall, I would recommend them to all of my fellow eComm businesses.

Awesome experience working with Shipmonk! The service is amazing! I was able to focus on sales and engagement rather than spending hours fulfilling orders!

We have been working with ShipMonk for over a year and overall they have done a decent job in handling our merchandise. In the beginning we had some hiccups and then things improved as we moved along. They have been quick to create solutions for problems that we have encountered. We use their service mostly to fulfill our wholesale B2B order to major retail companies such as CVS, Walmart, and Target. We continuously send them containers directly from our factory. Outsourcing the work has helped us focus on what matters the most and that is selling.

I am giving ShipMonk a 5-Star review for various reasons! "SIMPLICITY" would be one word to describe the overall user experience and business experience with ShipMonk. They have made a phenomenal job at Simplifying the entire process from Shopify integration to receiving your products in their warehouses and shipping them globally. They have a truly dedicated and devoted Customer Service team to help you every step of the way. Their international shipping rates are attractive and that has been much appreciated by our customers. Working with ShipMonk has been a plain-sailing journey. ShipMonk has made it possible for me to run my business remotely from anywhere in the world which I am truly appreciative and grateful for. Cheers, Toulaish, CEO, SleepBliss

It was easy to setup, great customer service! We used Shipmonk Integration with Shopify has been seamless. I definitely recommend

Couldn't agree more with some of the bad reviews. Poor communication, bad service, rates are not what they sales people tell you. - Called us 4 days after receiving some of our inventory to tell us they couldn't figure out what a "few" of the items are. This was at 4pm on the day our subscription batch should be sent out. They had not inventoried any of the received product, nothing had been done and they didn't attempt to reach out to us. This delay the shipping almost 7 days - The shipping prices where over 2x what we where quoted not including the pick and pack. Nothing to do with size or weight. We could have shipped for much less doing it ourselves and have many times - Lots of other issues. Conservatively lost 20% (could be up to 30%) of our customers due to shipping issues while we used them. Had to spend a ton of money to relocate all of our product. Nightmare Avoid, Avoid, Avoid.