ShipMonkReviews of shipmonk.com

I started with ShipMonk two years ago and still going strong. They’ve been a great shipping partner during our growth.

Good people; i like them. Start up fees are high; but after that; its great flow

I have been very impressed overall with Shipmonk. Like any company, reality happens, especially with all that is going on right now. However, they have been honest and transparent and have worked very well and hard through all of the economic challenges. Thanks Shipmonk!

Pricing and customer service and top-notch! If you're in the drop shipping or commodity shipping business, you'll be hard-pressed to find a better partner with as advanced of a tech-stack. Only downside is that there is no direct access to the actual location where your goods are stored so you will be speaking with a very friendly and responsive intermediary, which is not ideal. The operation is very cookie-cutter which greatly helps with efficiency but not great if you have special requests. Despite the above, still, HIGHLY recommend!

+User-friendly interface +Reasonable shipping prices with many options +Ability to do an extra custom project if necessary +Reliable performance - lack of reporting tools - bit pricy -- when you ship 10 boxes and only 1 arrives, they will confirm with a signature that 10 boxes were delivered. You will never be able to dispute the delivery with the carrier

We find Shipmonk great, it is easy to navigate through + adjust items. Happiness Engineers are very helpful and attend to us as needed, no request to them has gone unnoticed + respond same day if not sooner with an email/phone call. I've only come across 1 glitch two already and that's for splitting back-orders which is now resolved- at the time the system wasn't allowing me to split orders but was resolved same day. Other than that we are satisfied with the services provided. Kindly, Brenda

I dont expect them to keep this review up but if I can save 1 business it's worth it. You remember the fairly young cyclist mr.portal that recently died at the age of 40? More on him in a second The only good things about this business is their flashy website. Read the contract! After their employees are done stealing your items, overcharging storage.shipping Bill's 2x what they should be you will want/need to leave. At which point they will charge you $2 or $3 for every product left in inventory (that they didn't steal yet) that you want to pick. 20,000 products? Pay $34,000 to pick up (20,000- 3,000 stolen x $2) You think thats bad? How much does it cost you to re-acquire customers after they mess up the shipping? How much is your time worth on the phone dealing with "happiness engineers" with no authority to do/fix anything. Do whatever you can to find a better fulfilment provider,there are tons out there. Or pick this place and end up like the former pro cyclist that died of a heart attack at 40(rip).

Shipmonk's customer service is superb. They are very responsive and will do well to accommodate even special requests. I believe this is their strength. When you deal with people who can be trusted and relied on, you know you're in good hands. Apart from that, their platform is easy-to-use and intuitive. I highly recommend this company.