megan
5 Stars for Shipmonk
5 Stars for Shipmonk! Shipmonk's interface is very easy to navigate which makes things 100x easier. I definitely would recommend to those who are on the fence.

ShipMonk is where cutting-edge technology meets world-class fulfillment, all guided by our "merchant-first" core value. This allows us to enable high-volume, scaling DTC brands to stress less and grow more. We shipped millions of packages in 2024, fueled by our 2,300-strong team and proprietary technology that gives merchants a unified view of their inventory, orders, and shipping across all sales channels. With strategically located fulfillment centers across the globe, dedicated "mom & pop" support at a global scale, and refreshingly transparent pricing, it's no wonder we've earned a spot on the Inc. 5000 for seven years running. We're not just keeping up with the future of fulfillment—we're building it.
ShipMonk (shipmonk.com) has 399 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing399 approved reviews, newest moderated first
megan
5 Stars for Shipmonk! Shipmonk's interface is very easy to navigate which makes things 100x easier. I definitely would recommend to those who are on the fence.
Kevin
have been with Shipmonk two years and they are great!
Nicolas B.
By far the worse company ever!! Please do not do business with them unless you like losing money. They will never take responsibility, overcharge you and shift blame every chance they get. I've lost major account/sales cause I've done business based on their empty promises. Update- Just so you know how shady this company is they reported me to trust pilot as a fake review to try and get my review removed. I provided all the doc to trust pilot and they reinstated my review. They went thru the trouble of trying to get my review removed instead of actually solving the issues. I bet their score would be a lot lower if they weren't actively trying to hide bad reviews.
Response from ShipMonkOct 26, 2020
Dear Nicolas: Thank you for your feedback. At ShipMonk, we prioritize our valued merchant's satisfaction and strive for you to stress less and grow more. We are sorry that your experience did not meet your expectations, and we would like to make it right by assisting you resolve this issue. Our Support Team recently requested additional information from you through TrustPilot to discuss your challenges further. We were also not able to match your name to an account in our system. Would you please send us your contact details to [email protected]? Our Support Team will be on the lookout for your contact details and will get back to you right away.
Kathryn
I have always found the 'Happiness Engineers' (this is so not British but I love it!!) to be really helpful and they have always resolved any issues I have had. ShipMonk have really helped us store and ship our products out around the U.S.
Good Food C.
I have been working with Shipmonk for a few years and have received the BEST service I could possibly expect. Their team is attentive to detail, responsive and reliable. I have worked directly with Cheryl Haynes and Adam Mackow and they provide the true support and happiness they promise.
Ken
Shipmonk has been a fantastic fulfillment service to us. Their customer service is very hands on and will answer any questions you have within the day. They do their best to take care of you. My experience with their new San Bernardino warehouse has been great and efficient. As for data tracking, they will link straight into your online shop which makes it easy to keep up with your shipments. Highly recommended
Yadukrishnan A.
We used their platform for fulfilling our books. It worked well. Seamless integration. You don't have to worry if there is a technical issue. We were assigned a relationship manager. They'll make sure your queries are sorted, issues are resolved. No need for continuous follow-ups. Products are shipped on time, tracking information passed on instantly. Pricing seems normal. It's in line with industry standards. I recommend Shipmonk if you are looking to automate your order fulfillment. You don't have to worry about logistics.
Ariel C.
It's been a pleasure for us to work with Shipmonk, for a long period of time with much success. There is no doubt that our business growth was possible thanks to Shipmonk's ability to scale while our business and marking scale with accuracy and control all over, and less handling with the logistics as Shipmonk does great work