ShipMonkReviews of shipmonk.com

Hidden Fees & a terrible experience. The customer service was woeful when dealing with Ship Monk and they charged me thousands throughout 2020 when I only had 49 units of stock. So you have an understanding, the stock could have fit in 8 shoe boxes and when i asked their team for a stock count they just didn't get back to me. Seems pretty unreasonable to charge someone $2,000 + storage fees in a few short months to have a few units in their warehouse when they didn't give me a stock count. I would not use Ship Monk if i were you, look into their hidden fees and if they say they don't have any hidden fees they are not telling the truth. They love to take advantage of small business during a pandemic! Disgusting.

Horrible company. They refuse to take responsibility for lost inventory. My carton was lost 3 months ago and they've been looking for it for over a month. They keep claiming that it was found and then shipped out again. Where?! With a reused shipping label?? You already shipped out someone else's carton and now you're trying to tell me you reused the shipping label and sent it again? The box is lost. Take responsibility and pay for it.

We were in a difficult situation with an already-shipped from abroad into the US, multi-pallet shipment and were researching a multitude of warehouse fulfillment choices in the US. We found the folks at ShipMonk to be so honest, straightforward and willing to assist on a personal level that it was so easy for us to make the decision in choosing them. Thank you, ShipMonk, you are really a top-notch partner!

We've only had issues after signing up with Shipmonk. You sign up with a 3PL to have peace of mind but Ship Monk is far from it. There are new problems every day. Their employees are mispacking orders and can't follow instructions. If issues arise it takes over a week to be dealt with and if there is an issue their favorite line to use is "We can do a special project for you for $45/hr" and they don't take responsibility for anything. If you're a smaller business they don't care about you. I'm warning you. Shipmonk looks like sunshine and rainbows on the outside but once you signup it's the complete opposite. Stay away.

I would NEVER recommend this fulfillment company to anyone... especially a startup that is trying to build their reputation. Shipmonk has been the biggest headache for me. I am the founder of my company and have direct interaction with the Shipmonk team and software on a daily basis. They have lost my product (numerous times) and blame me for it every time. Never apologizing even once it is found. They literally LOSE my product. They charge extreme amounts for a service that is hardly fulfilled. "Over promise, Under deliver" is how I would rate Shipmonk. They do a great job at selling you on their services and once you move all your inventory and really invest in them, they start treating you like you're worth nothing to them. I currently have orders backed up for 7 days when their expected shipping timeframe is 3 days or less. No apologies just excuses. "It's a busy time of year." they say. I never take the time to write reviews but I felt this was absolutely necessary. I hope you consider ALL OTHER options before partnering with Shipmonk. Please feel free to call me directly if you'd like a more personal review of this company. 954-707-0665

Everyone I've interacted with at ShipMonk has been very professional, polite and helpful. The staff are clearly busy but take the time to answer your query and help you out. Their technology is also really slick and, so far, has worked flawlessly with my Shopify store. They're not the cheapest but based on my research are probably the best value.

We are having a great experience with ShipMonk since we transitioned to them from our previous 3PL. Dramatic improvement in helping us scale and being on time for customer orders. Highly recommended.

We are very happy with our new 3PL. Works like Swiss clock. All deliveries are done promptly and packages are delivered in the greatest condition!