ShipMonkReviews of shipmonk.com

Fantastic company for fulfilment, from start to finish they have been a pleasure to work with. Orders go out on time, would highly recommend.

I joined ShopMonk after a terrible experience with Amazon and they have been exceptionally helpful and understanding. I am still in a very difficult situation but the Support Team has been amazing with a focus on the future rather than on the short term difficulties. They have gained my trust and respect through their actions and I look forward to a bright future with them!

They are the worst. I can't think of a thing they did right. It was a full time job managing them. They lost product, mishipped product, and were never able to sort out all the issues before we left. They overcharged us $20/day for a pallet when we had a signed contract for $20/month per pallet. I think that's called stealing? If you want to go out of business use SHIPMONK. They do that for free.

Positive experience When looking for a 3PL, I evaluated probably close to 10 options. Shipmonk seemed like the best one and after working with them for close to a year, I'm confident that I've made the right decision. Great rates, fast shipping, helpful staff!

Overall a good company. I've used other 3PL solutions in the past, and so far, ShiMonk has been the best. They are not perfect in my opinion, they have strengths and weaknesses. To me, their strengths are in the efficiency/speed to ship the orders, in the Customer service and software side of things. You always receive a reply from a happiness engineer really fast, and they are very polite and kind people, which makes the experience great. I also had to talk with my account manager to negotiate some prices, and he was super kind and open to discuss the prices, to keep us as a customer. The software/dashboard is good, with a lot of insights, nice UX, and it's easy to use and understand what's happening, even if you have lots of orders and SKUs. Now, to the weak points. Fulfillment errors are not so uncommon as you'd like, at least in my experience. I thought they were happening because it was Q4, near the Holidays, but they kept happening when entering January and also February. The good part is that they refund you for those mistakes after you fill a claim, but this could happen much less in my opinion, because it definitely hurts your brand image if it happens too much (nobody likes receiving wrong orders). Another thing I don't like is the way they charge you for some things like Storage. It's confusing, and not transparent in my opinion. For example, my product is small, and is stocked in few units (most of the times less than 1000 units). It could theoretically fit their smallest bin for each SKU, however, I also pay for storage space for other bigger storage places. I remember asking about this some time ago, but I did not get a satisfactory explanation and I still don't understand why I have to pay for the bigger storage spaces if my product could easily fit in their smaller/cheapest storage unit. Other than that, everything is good. I would love it if they could solve those points, would easily earn a 5 star instead of 4. If you are on the fence, I think you should at least give them a try, overall it has been a good service to us.

We chose Shipmonk and they were much better than our previous 3PL. However, the were not perfect. They do have a fantastic software interface for viewing orders, tracking and filing claims. They are ideally targeting for smaller item quantity, high volume orders shipping within the USA. Our pain was with larger orders going to international customers requiring customs declarations. Shipmonk is continually improving. If you are direct to consumer shipping smaller items, they could be a great fit for you. They seamlessly integrated into Shopify both directions, so orders pushed to them and tracking pushed back to the customer. However, for our B2B orders, we used Quickbooks and there was not an integration so we had to manually process orders in their portal. Given the ease of their portal, this was not bad, but an extra step.

Thank you for the great service.

What a fantastic company. Not only are they effective and efficient, but their customer service is superb. Really helped us out on a personal level with our business on top of doing an excellent job at fulfillment.