ShipMonkReviews of shipmonk.com

I couldn't be happier with ShipMonk. Being a new startup with zero knowledge about integrating my on-line store, relaxedtravelers.com, with a fulfillment house, the folks at ShipMonk really made me feel like I was their only client. My on-boarding specialist, Pascalle Arnold, was a study in patience, answering my questions quickly, and in detail. And, when I didn't get it, repeating the instructions again . . . and again . . . and again. She even took the time to do a Zoom meeting with me to put the final touches on my account.

I recently had a fantastic support experience with Shipmonk's 3PL Warehouse, thanks to Matthew S. His expertise and prompt assistance made navigating the platform a breeze. Matthew's dedication and clear communication stood out, making my experience seamless and enjoyable. Kudos to Shipmonk for a top-notch support team, and a special thanks to Matthew S for going above and beyond!

As an enterprise customer at ShipMonk, Diamond Art Club appreciates the outstanding service that aligns seamlessly with our large-scale shipping needs. Shipping thousands of orders each month and managing an extensive SKU count of over 4000, we've found ShipMonk's in-house WMS and OMS systems to be the best in the market. Their systems are not only powerful but also intelligently cater to our unique IT requirements. What sets ShipMonk apart is their rate shopping and virtual carrier network, adept at choosing the most cost-effective shipping methods based on package profiles and destinations. Additionally, their system smartly determines the right box for each order, regardless of the SKU variety, which is a significant benefit for us. Handling claims for missing packages or mispicked items is streamlined and user-friendly with their self-serve process. The support team is always quick to respond and demonstrates considerable goodwill, making every interaction a positive experience. Beyond the executive team, it's been a pleasure working with Avi Raz, Vlad, Vash, Kerry, and Christy Marchant. Their expertise and willingness to assist have been instrumental in our ongoing satisfaction with ShipMonk's services. Their combined efforts make ShipMonk an invaluable logistics partner for Diamond Art Club.

ShipMonk is absolutely a Top-Notch 3PL! At every level from onboarding, to everyday dedicated support to include their AMAZING warehouse Teams, just when I think they've raised the bar, they raise it again. High praise goes to Pascalle, Angela, Manelic, Gabrielle, and the incomparable Estrella, Ryan, and Robert. These amazing humans all strive to be above industry standards in supporting their accounts. If you are looking for stellar communication and strong, principled support for your shipping and logistics needs, you have to look to ShipMonk as the #1 choice. THEY ARE AWESOME!! **Date of experience will reflect 12/7/2023, but it has been this way from day 1!

There were lots of closing delays, there was a nasty attitude from the happiness team, extra costs as a result of the delays, and they applied strong pressure to remove my reviews. I told them to charge me all the fees they were waving as a 'reward' for removing my reviews and to just close my account so I could be free, but they kept pushing and delaying further. They also tried to have me signed a settlement agreement, and part of it was to remove my reviews which I refused to do. I took them over another week to close my account! A painful process and a company I do not recommend working with.

Straightforward Shopify integration and a clean, easy-to-use interface. Our Happiness Engineer, Francisco, has always been a massive help and is always available to help with any problems we encounter.

Our Happiness Engineer Austin has been fantastic. His attention to detail and effort to go the extra mile has not gone unnoticed. Austin is always available and willing to work to help create solutions to various problems we have encountered as a company. One thing I wish was better is the communication from the warehouse floor to our company/HE. Overall, we are very happy with Austin as our HE and he is always striving to improve our operation and our experience with Shipmonk.

I wish there was an option for no stars but unfortunately I had to give one. I partnered with ShipMonk and had an awful experience. ShipMonk is all smoke and mirrors promising the world and can't deliver. It is clear that they are more focused on the fancy software and "happiness" engineers than the operations in their warehouse. Trust me, they didn't make me happy. My products were jars of sauce and I took the time to send them specific packaging instructions. Despite that effort and incurring the additional cost of a "special project" implementation, my shipments continuously arrived broken upon delivery. They had no solution ever just to blame the courier. All attempts to resolve my issues took 3-4 weeks. When I decided to leave ShipMonk, I had all remaining inventory shipped to me. In true form, all boxes were damaged and didn't even make it my home. Now I'm awaiting claims from Fedex. They did not care about my business, I was just a number at the end of the day. Also, it doesn't take a rocket scientist to package items well. I think the warehouse staff needs a serious training from UPS or Fedex. Never work with them!! If you need a new fulfillment company, check out eFulfillment Services based out of Traverse City, MI. I just started working them and they are already light years ahead of ShipMonk. I worked with ShipMonk for 6 months and made sincere attempts to resolve these issues. It didn't matter and they quickly lost my trust.