ShipMonkReviews of shipmonk.com

Our happiness engineer has made our experience at Shipmonk a great one. Daniel is solution oriented, knowledgeable, accessible, efficient and truly a pleasure to work with. Daniel's thoughtful and pro-active approach is very much appreciated.

I was assisted by Bryan, a spectacular attention, very friendly, quick in response and problem solving. We are very happy with Shipmonk's services and attention.

Here is a list of the reasons you shouldn’t work with this company: Lost packages. When they onboard you, they tell you in the case packages get lost they will deal with the carrier. This was not true. I paid for each order that got lost even when I had prove the carrier delivered the package at the wrong address. Their shipping fees and unexpected fees are way more expensive than advised. They charge you for Residential Surcharge, Delivery Area Surcharge, Fuel Surcharge and of course Peak Surcharge. I used to ship my own products and I know the carriers do not charge these fees. I manually put all the SKU stickers on my entire inventory, and they charged me for a non-SKU fee. It took me 9 months to get this fix. I paid for padding inside the boxes to protect my products. Padding wasn’t used and products arrived to my customers damaged. I lost customers and revenue because of this quality issue. Improper charges and not fulfilling contractual agreements. I was charge incorrectly for a branding sticker that should have been placed on the exterior of the box. The sticker was never put on the box, and I was still charged. When I made the decision to terminate my contract with them, they told me I had to pay 3 months for breaking the contract and also, I had to sign a CAA (similar to a non-disclosure agreement). The contract clearly states it can be terminated at any time with 1 month advanced notice, and I told them so, the answer was they will review it. After a few exchanges of emails they told me they will exonerate me the 3 months, I clearly state they were not exonerating anything because I was doing everything the right way. After all these issues, I decided to pick up my remaining inventory myself from the warehouse in PA to check the condition of my products at the facility. What I found was 80% of my inventory still in the boxes I sent to the warehouse. They charged me picking fee for each product, I open one box and the bottles were damaged and when I tried to take a picture, they freaked out and told me I couldn’t take pictures there. Lastly, they have charged me for services they have not fulfilled or provided and are contractually agreed to. Terminating my contract, I paid almost $700 on "picking fees" and now they state I have an outstanding balance of $8 that then changed to $69+. I have not paid this invoice. it isn’t about the money, is about the principal and failure of a business to provide adequate service, have any quality control, and meet contractual requirements. Now one of their employees emails me daily to remain me of the "pending balance", if they put the same effort into customer service this will be the greatest Fulfillment Center. Also, this person has mention that I am going to have to pay a late fee as well. As a small business owner, I sent my inventory to ShipMonk to have one less responsibility so I can focus my time on other aspects of the company. since day one I’ve had to constantly reach out to ShipMonk to correct issues with their service and overcharges, or charges for serves they did not provide (can you imagine all the overcharges to companies that don’t check the site?). The amount of stress they have cause me is immeasurable. I feel so disrespected as a person and so disappointed as a business who is trying to grow and be successful. Finally, the reason for me to take the time to write this is because I hope nobody else has to go through what I am going through!

Joan, the person that has been assisting me is very helpful, knowledgeable and responsive. She's been so very great and nice through the entire process

Naisha at Shipmonk is a wonderful representative! She is kind, patient, knowledgable, diligent and quick at responding! She always goes the extra mile and is extremely helpful. She is very thorough and always makes sure I understand her responses and is always more than happy to answer any questions I may have. Shipmonk is very lucky to have such a wonderful employee and it is a pleasure to be able to work with her!

Excellent, quick response

Austin our Shipmonk Happiness Engineer has been a pleasure to work with. He's very attentive and knowledgeable regarding questions we have about the Shipmonk platform and protocols. In scenarios where he may not have the answer, he's quick to find it. Overall happy with the customer experience our company has received.

Our experience with Shipmonk has been rocky. We've been through several account managers since the beginning of our account. The HE's are always very helpful and communicative but if they ever need to bring in a seperate team for help - ops, engineering, etc....communication breaks down pretty quickly. We've had inventory issues in the past. HOWEVER - They get orders out in a timely manner and are willing to help when asked. They try their hardest and again, the HE's have good communication. Through no fault of their own, they don't have a lot of control over other departments communication.