ShipHero Reviews | Read Customer Reviews of shiphero.com

ShipHero Reviews | Read Customer Reviews of shiphero.com

ShipHero reviews

510 approved reviews, newest moderated first

NutraSky Fulfillment T.
Oct 19, 2023
Shiphero is the BEST WMS you could ever choose.
Shiphero is the BEST WMS you could ever choose. Their software is top tier and so is their customer service!! My rep Kevin assisted with everything on the backend. Paula has helped with any support questions my team has. 5 Stars all around!
Response from ShipHeroOct 19, 2023
Thank you so much for your fantastic review! 🌟 We're thrilled to hear that you've had such a positive experience with Shiphero's WMS software and our customer service team, especially with Kevin and Paula. We take pride in providing top-tier software and excellent customer support, so it's incredibly rewarding to know that we've met your expectations. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Your 5-star rating means the world to us, and we're grateful for your support. Thanks for choosing Shiphero! 🚀📦
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Angel
Oct 5, 2023
Great service!
Great service
Response from ShipHeroOct 17, 2023
Thank you for the kind words! We're delighted to hear that you're satisfied with our service. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
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Lucy L.
Oct 3, 2023
Greatest support
The constant follow up is amazing. I am thankful for all the help.
Response from ShipHeroOct 17, 2023
We're thrilled to hear you appreciate our constant follow-up and assistance! Thank you for your feedback and for choosing ShipHero. We're here whenever you need us!
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Jason
Oct 3, 2023
Quick response and solved problem.
Quick response and solved problem.
Response from ShipHeroOct 17, 2023
We're thrilled to hear that our quick response helped solve your problem! Our team is always here to assist you promptly. If you ever encounter any more issues or have questions in the future, please don't hesitate to reach out. Your satisfaction is our priority!
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Judith H.
Sep 28, 2023
It was quick and efficient!
It was quick and efficient!
Response from ShipHeroOct 17, 2023
We're glad to hear that you found our service quick and efficient! Thank you for your feedback. If you ever need assistance again in the future, please don't hesitate to reach out. We're here to provide you with effective solutions whenever you need them!
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Shannon
Sep 28, 2023
Fernanda was wonderful to deal with!
Fernanda was wonderful to deal with and made sure to follow up to get my questions completely answered.
Response from ShipHeroOct 17, 2023
We're glad to hear that you had a wonderful experience dealing with Fernanda! Her dedication to following up and ensuring your questions were completely answered is greatly appreciated. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to provide you with excellent service whenever you need it!
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Sharon M.
Sep 26, 2023
Great onboarding and good 3PL with…
Great onboarding and good 3PL with reasonable pricing and excellent customer service! The only thing is I got 3 times random charges for 500$ for nothing (1,500$) which is annoying but after speaking with the team they refunded that mistake. Overall - Would recommend.
Response from ShipHeroSep 27, 2023
Thank you for your feedback and for sharing your overall positive experience with our onboarding process and 3PL services. We're delighted to hear that you found our pricing reasonable and our customer service excellent. We apologize for any inconvenience caused by the charges, but we're glad to know that our team promptly resolved the issue and refunded the mistake. Your recommendation means a lot to us, and we're here to provide continued support whenever you need it. If you have any more feedback or questions in the future, please don't hesitate to reach out. We value your business!
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Lucas M.
Sep 26, 2023
Great Job and Thank you!
Christian was very responsive and timely with those responses. He was also quick to jump on a call to help us diagnose the problem and gave clear instruction on what we needed to do.
Response from ShipHeroSep 27, 2023
We greatly appreciate your feedback! It's fantastic to hear that Christian was responsive, timely, and proactive in assisting you with diagnosing and resolving the issue. Clear instructions can make a significant difference, and we're pleased that you had a positive experience with our team. Should you have any more questions or require further assistance, please feel free to reach out.
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