ShipHeroReviews of shiphero.com

Our experience with ShipHero has been outstanding. The software continues to evolve at an impressive pace and the level of innovation consistently exceeds our expectations. A special thanks goes to Jordan and Brian. Their professionalism, responsiveness and genuine commitment to our success have been exceptional from day one. Working with them feels like a true partnership rather than a typical vendor relationship. We are excited about the future and look forward to continuing this successful collaboration. Highly recommended!

We have used ShipHero for a few years now. When i sit back and think "gee if I was do design my own WMS exactly the way I want it, what would it look like?" I think it would be exactly what ShipHero is. It does everything we want, then it gave us more features we did not even think of. We are very happy we selected ShipHero as our WMS.

We’ve used a lot of warehouse tools over the years, and ShipHero stands out as one of the few platforms that’s clearly built by people who actually understand fulfillment at scale. What separates ShipHero is how operationally thoughtful it is. The picking and packing workflows, batching logic, inventory controls, and error-reduction features aren’t fluff — they’re designed for speed, accuracy, and accountability. Once properly configured, it forces discipline into your warehouse in a way spreadsheets and lighter WMS tools simply can’t. The system scales with you. As volume grows, ShipHero doesn’t break — it gets more valuable. We’ve been able to build repeatable processes, real KPIs, and clear ownership across our team, which has directly improved fulfillment speed and reduced costly mistakes. Support has also been solid. When issues come up, the team understands warehouse reality and doesn’t give generic SaaS answers. That matters when orders are moving in real time. ShipHero isn’t the cheapest option — and that’s a good thing. It’s not meant for early-stage brands that want shortcuts. It’s for operators who care about precision, scalability, and building a warehouse that can handle serious growth. If you’re running meaningful volume and want a WMS that brings structure instead of chaos, ShipHero is absolutely worth it.

Two of my favorite support agents: Tolya P. and Maria J. They go above and beyond to answer my (sometimes inane) questions with patience, friendliness, knowledge, and clear steps to take. I also love our CSM, Collin K. He's knowledgeable, professional, and friendly. He takes time every week to check on our support tickets to make sure they're being answered and that we're satisfied with Shiphero (we are.)

All the ShipHero team is providing a great service to us (ClearShip Fulfillment). We love to work with Cathy, Maria and the rest of the team. Thanks to ShipHero we can be able to scale our business.

Always so patient and helpful!

Get Emi a raise. They deserve it.

We had a good run with Ship Hero. In 2023 they changed their pricing model towards bigger clients and we had to move but we had a good experience. Due to a miscommunication, we did not realize that the higher monthly fees were being charged on our account until 6 months after the fact, the customer support of Ship Hero was very understanding of our specific situation and refunded those fees at the moment of closing our account. I would recommend Ship Hero to any e-commerce business whose volume justifies the monthly tech fee.