ShipHero Reviews | Read Customer Reviews of shiphero.com

ShipHero Reviews | Read Customer Reviews of shiphero.com

ShipHero reviews

510 approved reviews, newest moderated first

MY I.
Nov 27, 2023
Title: Exceptional Service from Carlos
Carlos was incredibly helpful. He even responded during the weekend to promptly resolve the issue. Our customer is now happy, and we greatly rely on service like ShipHero.
Response from ShipHeroNov 28, 2023
Thank you for taking the time to leave this positive review. We are happy to hear that Carlos provided such helpful and prompt service, going above and beyond to resolve your issue in a timely manner. Delighting customers is our top priority at ShipHero, and we greatly appreciate partners like you who rely on our shipping solutions. Please don't hesitate to let us know if there's anything else we can do for you!
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Kali
Nov 24, 2023
Tolya was very quick to respond to my…
Tolya was very quick to respond to my request, especially on a day after a holiday (Black Friday). They helped me with the issue I was having with detail and accuracy.
Response from ShipHeroNov 26, 2023
We appreciate you taking the time to leave a positive review for one of our team members, Tolya. Here at ShipHero, we strive to provide fast and helpful support, even during busy times like the day after Black Friday. We're glad that Tolya was able to respond quickly to your issue and resolve it with both accuracy and attention to detail. Customer service is extremely important to us, so we're happy to hear he exceeded your expectations. If you ever need anything else, please don't hesitate to reach back out. We have an excellent team ready to help!
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Jonny
Nov 20, 2023
These guys can handle anything!
We had some significant issues with 300+ orders and Emi was amazing - super knowledgeable, calm and easy to work with. These guys can handle anything!
Response from ShipHeroNov 20, 2023
Johny, Thank you for the glowing review! We are so pleased to hear Emi was able to provide amazing service. Our team strives to handle any issue calmly and efficiently. We really appreciate you highlighting Emi's product knowledge and solution-focused approach. Feedback like this motivates us to keep improving. Thanks again for your business and kind words!
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Edward
Nov 6, 2023
The best customer service ever!
The customer service I received from Chris was over and above any CS I have ever received in my 25 years of being online! He took on a problem many others could not figure out, followed many leads, and finally pinpointed the problem. This took many weeks, so his persistance was remarkable!! A Gold Star in my book!!
Response from ShipHeroNov 6, 2023
Thank you so much for your words! We're delighted to hear that Chris provided you with excellent assistance in resolving your issue. Our team takes pride in delivering top-notch customer support, and we appreciate your feedback. If you ever need further assistance, please don't hesitate to reach out. We're here to help!
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Susan
Nov 3, 2023
Tolya was quick to my question and…
Tolya was quick to my question and helpful.
Response from ShipHeroNov 3, 2023
We're glad to hear that Tolya was quick to assist you with your question and that you found their help valuable. If you have any more questions or need assistance in the future, please don't hesitate to reach out. Our team is here to provide you with prompt and helpful support whenever you need it!
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Matt H.
Nov 2, 2023
Great support from Carlos G
Great support from Carlos G! Super quick to reply, and very knowledgeable of product, which helped us to unlock some new functionality that should help us to increase revenue significantly this holiday season. Many thanks again Carlos!
Response from ShipHeroNov 3, 2023
We're thrilled to hear about the great support you received from Carlos G! His quick responses and in-depth product knowledge are indeed valuable assets, and it's wonderful to hear that he helped you unlock new functionality that can boost your revenue during the holiday season. Please don't hesitate to reach out if you have any more questions or need assistance in the future. Carlos and our team are here to continue providing excellent support. Thank you for sharing your positive experience!
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Melody R.
Oct 24, 2023
Emi is the best!
Emi was able to help me with our account user issue big time! Been having this issue every time we are trying to remove and add a new user for months and she is the only person who is able to update our access and have it working with no issues!
Response from ShipHeroOct 25, 2023
It's fantastic to hear that Emi was able to resolve your account user issue effectively! We understand how frustrating ongoing problems can be, and we're thrilled that she was the one to finally provide a solution that works seamlessly. If you ever encounter any more issues or have questions in the future, don't hesitate to reach out to Emi and our team. We're here to ensure a smooth experience for you!
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Byron W.
Oct 19, 2023
Emi did well.
I gave my interaction with Emi five stars because she accomplished what I requested in a reasonable amount of time and as expected. This has not been my general experience with ShipHero lately so I appreciate Emi taking care of things.
Response from ShipHeroOct 20, 2023
Thank you for the 5-star rating and your positive feedback about Emi's assistance. We're committed to improving and ensuring every interaction is smooth and efficient. If you need further assistance in the future, please don't hesitate to reach out. Thank you for choosing ShipHero! 🌟🚚📦
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