ShipHeroReviews of shiphero.com

Booked a call with one of their salespeople Marty R for a demo. He never showed. If this is the first experience of the software I won't be giving it a second look.

We are their SaaS customer, and their service is one of the worst. Email-only support (which can take DAYS for them to get back to you on a critical issue, such as a PO upload) should have been a red flag. Joke.

Terrible customer service experience would not recommend this software to anyone. I havent had a customer service rep check in with me for over two years. Customer service request take constant follow ups to get anything done. Their shipping rates are also not accurate and do not reflect what your carrier is actually quoting you which causes you to miss out on 1000s if you are trying to rate shop. When i found this out I had to work with fedex my self to get 1 of the carriers fixed for all shiphero users.

Introducing a $500/month 'tech fee' to customers with faulty software is absurd. The website on mobile never loads for me, had an instance where customers received their orders almost two weeks after placing it due to a 'relocation issue in the warehouse', took over a week for the solution to be resolved, took 3 customer success reps to come in to answer my questions, received angry emails from customers and a cancelled order where I lost money.

This has been a horrific experience for us. We have 3 national magazines, and we were scammed by this company. Our new magazine printer used them to do foreign mailing. They've had our magazines for TWO MONTHS that were to ship immediately and said they're sitting in a warehouse in NJ for 8 weeks. Now they are REFUSING to return our products so we can ship it with a different company. They were supposed to mail them upon receipt, and they say they're waiting until January 20th when they've had them since mid-November. For one of the three magazines they received Nov 9th, they say it shipped 3 weeks ago but will not produce one receipt of mailing/customs/documentation when not one single customer received any product. Two months and 20+ emails later, they either don't respond or offer no proof of mailing. We're having to get an attorney in NY this week to try to recover our stolen products that were never shipped and obtain a refund. We're also filing a complaint with the state of NY and NJ. We paid a 50% above-market rate for international shipping in November, and they have never shipped. We're overwhelmed with refund requests and reports to the BBB because people think we never mailed their items, and Shiphero has no proof of mailing. It ruined my annual Christmas vacation with my family. 1. They take your product that is supposed to ship immediately. 2. They keep the product and refuse to return it after they haven't mailed it for 2 months. 3. If they say anything has been mailed, after 4 weeks of emails, you'll have no documentation. 4. The product never arrives. 5. You have to refund your clients 6. Your reputation is destroyed, and thousands are lost in revenue. In case they try to make Trustpilot take this review down, the names of the magazines are ORIGIN, THRIVE, and Mantra Wellness, which are in every grocery chain nationally (US). If you are also having a nightmare experience with this company, we have full legal documentation of this process we can send you to show they operate like scam artists. File a complaint, get your credit card to refund you, and report this company if this has happened to you. The damage they're currently causing us in sales, stress, and time is immense.

When your whole purpose is to warehouse and ship products, then one would think how hard could it be? Well you have to be literate AND care about delivering your best performance. I purchased a pair of men's Moto-Skeveez XL motorcycle shorts on August 2 (order #24014) and I received a pair of women's Medium. I am still waiting for the correct size.

LETS START AT THE BEGINNING Let me first begin by saying, we had 4 accounts with them, I am now suing them with all four businesses for what they have done. First, they have a kind caring sales person tell you why you are better off with them, and how their pricing is better and no hidden fees etc, all upront including Amazon FBA prep, which I got a cheaper single Prep Fee + Labels (we send small amounts, not truckloads) ONCE SIGNED UP Once you sign up, all the problems start. Your salesperson disappears and is gone forever never to answer you again. You are stuck ONLY with email via their customer support team. FAKE WEIGHTS TO INFLATE PRICING This was the first insane nightmare. The package ship weights were not even CLOSE. Some packages that would weight 0,6lbs were being shipped stating they were 4lbs. EVERY single order that went out the weights were 20-1,000% higher than in reality. Even worse, they ask “please send me the shipment with the wrong weight” on purpose, to get you stuck, because it’s EVERY SINGLE SHIPMENT. So imagine how long it takes. I had to resort to threatening to sue for them to finally investigate. We were charged THOUSANDS more than we were supposed to. They finally audited and fixed most, but it was not enough, and they never actually refunded the amount to my card as promised. It kept being excuse after excuse. I don’t think we ever got back what was promised, which was still only about 30% what was deserved. LATE SHIPPING I will say, they did at least finally fix this. But for the first 4-6 months, orders would sit for upto two weeks not moving. Delivered inventory, longer. They did in the end, finally fix this and ship timely. TERRIBLE LOGISTICS & TIMELINES This is ALL a lie. Just about every single package is delivered FAR later then the promised timeline. And its because of their weird logistics. They give the packages to DHL, who trucks them from Las Vegas, NV to Compton, CA, then it sits (and is usually lost) in Compton, before USPS finishes the shipment. It makes no sense and average delivery time is 7 days. When you have 2 Day or Overnight Shipments, its a lie. Its always delivered 1-2 days late and they don't refund you. LOST PACKAGES UPTO 7% Once they switched to this weird logistics setup, we would see as high as 7% of all shipments being lost, never scanned. We lose the inventory and they don't refund us, saying "They did their part" with no evidence. I think they just never shipped them. FBA PREP LIES & STEALING We had a set fee for FBA prep. One single fee, then per bottle label cost. I would notice these HUGE bills hit for $500 or $1,2000 for a few packages. They never honored the FBA pricing, I would have to message in, fight with them, send them screenshots of our contract. Then they would say “Oh yes sorry our mistake, we will give you credit” This happened everytime, they hope they can just sneak all this past you. And, I don’t believe we every got the credits back, I never saw any refunds. They would charge us hundreds of dollars to label 90, 180, 270 products. - This company is absolute SLIME!!! WE ARE SUING THEM UNDER ALL FOUR BRANDS

I have been with shiphero for for 3-4 years now and things have just been super bumpy as of late. The later half of 2022 their support went away, shipping times rockets to weeks. I still have to hawkishly monitor packages that still can take 10 days to ship out. If i am using them as a service shouldn't they monitor packages having now gone out in 10 days? This seems super basic. Not only that they have hidden pricing, they advertise no hidden fees but buckle up there are. They add surcharges for fuel and destination. I have asked them is there a predictable way to calculate shipping and the flat answer is "no". I have had items that weigh 1 pound be charged for 2 pounds. How in the world is there another pound added? Finally what might be the last straw, they are now charging a $500 a month tech fee for using their platform which is incredibly slow and performs terribly when searching for anything on their platform. Please do not use shiphero it will only be a constant headache when you should be running your business. It really is sad that I am going to leave but it is for the best. One thing I would like to add, is that all of these positive reviews they position to customers after a customer support person helped them with their problem and ask them to be reviewed there. They do not ask to be reviewed after every case. So all of these reports are really not representative of the service shiphero really provides