ShipHeroReviews of shiphero.com

Booked a call with one of their salespeople Marty R for a demo. He never showed. If this is the first experience of the software I won't be giving it a second look.

Our experience with ShipHero has been outstanding. The software continues to evolve at an impressive pace and the level of innovation consistently exceeds our expectations. A special thanks goes to Jordan and Brian. Their professionalism, responsiveness and genuine commitment to our success have been exceptional from day one. Working with them feels like a true partnership rather than a typical vendor relationship. We are excited about the future and look forward to continuing this successful collaboration. Highly recommended!

We are their SaaS customer, and their service is one of the worst. Email-only support (which can take DAYS for them to get back to you on a critical issue, such as a PO upload) should have been a red flag. Joke.

Terrible customer service experience would not recommend this software to anyone. I havent had a customer service rep check in with me for over two years. Customer service request take constant follow ups to get anything done. Their shipping rates are also not accurate and do not reflect what your carrier is actually quoting you which causes you to miss out on 1000s if you are trying to rate shop. When i found this out I had to work with fedex my self to get 1 of the carriers fixed for all shiphero users.

We have used ShipHero for a few years now. When i sit back and think "gee if I was do design my own WMS exactly the way I want it, what would it look like?" I think it would be exactly what ShipHero is. It does everything we want, then it gave us more features we did not even think of. We are very happy we selected ShipHero as our WMS.

We’ve used a lot of warehouse tools over the years, and ShipHero stands out as one of the few platforms that’s clearly built by people who actually understand fulfillment at scale. What separates ShipHero is how operationally thoughtful it is. The picking and packing workflows, batching logic, inventory controls, and error-reduction features aren’t fluff — they’re designed for speed, accuracy, and accountability. Once properly configured, it forces discipline into your warehouse in a way spreadsheets and lighter WMS tools simply can’t. The system scales with you. As volume grows, ShipHero doesn’t break — it gets more valuable. We’ve been able to build repeatable processes, real KPIs, and clear ownership across our team, which has directly improved fulfillment speed and reduced costly mistakes. Support has also been solid. When issues come up, the team understands warehouse reality and doesn’t give generic SaaS answers. That matters when orders are moving in real time. ShipHero isn’t the cheapest option — and that’s a good thing. It’s not meant for early-stage brands that want shortcuts. It’s for operators who care about precision, scalability, and building a warehouse that can handle serious growth. If you’re running meaningful volume and want a WMS that brings structure instead of chaos, ShipHero is absolutely worth it.

Two of my favorite support agents: Tolya P. and Maria J. They go above and beyond to answer my (sometimes inane) questions with patience, friendliness, knowledge, and clear steps to take. I also love our CSM, Collin K. He's knowledgeable, professional, and friendly. He takes time every week to check on our support tickets to make sure they're being answered and that we're satisfied with Shiphero (we are.)

The support team is polite and helpful, and the quality of assistance is generally good. However, the response times are unreasonably long. It often takes several days, sometimes up to five, just to receive the first reply. For more complex issues, the entire process can stretch into several weeks without any updates on progress. Even smaller requests can take days or weeks to resolve, which makes the experience frustrating and inefficient. While I appreciate the professionalism of the support agents, the overall turnaround time is unacceptable and needs significant improvement.