ShipHero Reviews | Read Customer Reviews of shiphero.com

ShipHero Reviews | Read Customer Reviews of shiphero.com

ShipHero reviews

Showing 18 reviews with 4 stars · Clear filters

Sharon M.
Sep 26, 2023
Great onboarding and good 3PL with…
Great onboarding and good 3PL with reasonable pricing and excellent customer service! The only thing is I got 3 times random charges for 500$ for nothing (1,500$) which is annoying but after speaking with the team they refunded that mistake. Overall - Would recommend.
Response from ShipHeroSep 27, 2023
Thank you for your feedback and for sharing your overall positive experience with our onboarding process and 3PL services. We're delighted to hear that you found our pricing reasonable and our customer service excellent. We apologize for any inconvenience caused by the charges, but we're glad to know that our team promptly resolved the issue and refunded the mistake. Your recommendation means a lot to us, and we're here to provide continued support whenever you need it. If you have any more feedback or questions in the future, please don't hesitate to reach out. We value your business!
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Kathy
Aug 3, 2023
Carlos G is awesome
Carlos G. is really helpful and has been hands on with all my concerns. Best agent from SH so far!
Response from ShipHeroAug 7, 2023
We greatly appreciate your feedback! It's wonderful to hear that Carlos G. has been so helpful and attentive to your concerns. He's certainly a valuable member of our team. If you require any further assistance, please feel free to reach out. Your satisfaction is our main goal!
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Kang
Apr 12, 2023
Recently
Recently, whenever we run into little speed bumps along the way the customer service team has been prompt and very helpful in solving our issues.
Response from ShipHeroApr 12, 2023
Hi Kang! Thanks a lot for sharing your experience about our service. We are so glad to hear that Ricardo helped you with your request! If you need assistance - reach out to us anytime! Thank you :)
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Francine G.
Mar 1, 2023
Sole Isla was very helpful in resolving…
Sole Isla was very helpful in resolving my problem. The only reason I’m not giving this 5 stars is that the person who originally fielded my problem, spent 1 week communicating with the warehouse about my missing inventory.
Response from ShipHeroMar 2, 2023
Thank you, Francine! We appreciate the feedback and we're glad that Sole could help! We will work with our team to identify where there might be a gap to avoid lag in the future. Thanks again for the review!
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Erkan E.
Dec 15, 2022
I think Ship Hero is one of the best…
I think Ship Hero is one of the best softwares in the industry. The support team is great and helpful. The reason I gave 4 stars is because the cost is too high.
Response from ShipHeroDec 15, 2022
Hello Erkan, Thank you so much for the review! We're glad that you're enjoying the software and that our Client Support team has impressed you with their responses. Thanks again!
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Jacqueline
Jun 2, 2022
great customer service from Bel
great customer service from Bel. Thank you
Response from ShipHeroJun 9, 2022
Hi Jacqueline, Thank you for taking a moment to leave a review and let us know about Bel and her awesome client support. We really appreciate the feedback! Thanks again!
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Tajia D.
Jan 26, 2022
Customer Success Bel replies quickly…
Customer Success Bel replies quickly and is always helpful to resolve issues.
Response from ShipHeroFeb 4, 2022
Hi Tajia, Thank you for taking a minute to leave a review, and for giving Bel a shout-out! We agree she is awesome. Thanks again!
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febri
Oct 27, 2021
Helpfull CS
Is All OK I just have 1 input, if we can search our conversation so we can track back it, the rate will be 5 stars from me! :)
Response from ShipHeroOct 28, 2021
Hi Febri, Thank you for the feedback, we appreciate hearing from our clients to find out how we can improve. Thank you for taking time to leave a review as well!
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