ShipHeroShipHero makes it easy to ship eCommerce with our powerful warehouse management software (WMS). Our cloud-based WMS is perfect for emerging, scaling and high volume brands. Instead of holding you back, ShipHero can push your eCommerce business forward with the technology and processes you need to run a successful warehouse. We Crush it for for eCommerce Brands and 3PLs:- Reduce mis-picks and mis-ships by 99%- Reduce warehouse costs by 35%+- Increase picking efficiency by 3x
ShipHero (shiphero.com) has 510 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Internet & Software · New York, New York
Excellent
Internet & Software · Flushing, New York
Excellent
Internet & Software · brooklyn, New York
Excellent
Internet & Software · Yonker, New York
Excellent
510 approved reviews, newest moderated first
Stephanie Z.
Quick response and good teamwork from the support team!
Response from ShipHeroSep 27, 2023
We're thrilled to hear about your positive experience with our Support Team! Quick responses and effective teamwork are fundamental to our commitment to providing excellent customer service. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to assist you anytime!
Ovidiu P.
Working with ShipHero is great. Their fulfilment service is world class and their support is prompt and always helpful. Thank you Emi for your great support!
Response from ShipHeroSep 21, 2023
We're thrilled to hear about your positive experience with ShipHero! 🚀 Our team takes great pride in providing world-class fulfillment services, and it's wonderful to know that you've found our support prompt and helpful. Emi will be delighted to receive your appreciation for their outstanding assistance. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing ShipHero, and we look forward to continuing to serve you! 🌍📦
Breanna S.
Friendly people that gave awesome advice and had endless patience with the issue I was facing. Resolved quickly and so helpful with getting started with the app for the first time!
Response from ShipHeroSep 20, 2023
Dear Breanna, Thank you so much for taking the time to leave us such a wonderful review! It's fantastic to know that our team was able to assist you with patience and helpful advice. If you ever have more questions or need further assistance as you continue using our app, please don't hesitate to reach out. We're here to help you every step of the way, and we look forward to continuing to support you in your journey with our app. Thanks again for choosing us, and we hope you have a fantastic time using our services! 🚀✨
SM
After some very frustrating months of poor service and added fees looming ahead, ShipHero seems to be getting back to the way they were when we originally started with them and are now providing excellent services and have agreed not to make us pay additional fees. Thank you
Response from ShipHeroSep 20, 2023
We greatly appreciate your patience and understanding during the challenging times you experienced with ShipHero, and we're thrilled to hear that things are improving! Our team is dedicated to providing top-notch service, and we're glad to see that we're back on track to meeting your expectations. Your feedback is invaluable to us, and we take your concerns seriously. We're committed to continuously enhancing our services to ensure a seamless experience for our valued customers like you. Thank you for giving us another chance, and for recognizing our efforts to address your concerns. If you ever have any more feedback or need assistance in the future, please don't hesitate to reach out. We're here to support you, and we look forward to continuing to provide you with excellent service. 🚢🌟
Patricia G.
I have been with ship hero for more than a year they are very willing to help with any issue that I have Thank you for the great service
Response from ShipHeroSep 15, 2023
Thank you so much for taking the time to share your positive experience with Ship Hero! 🚀 We're thrilled to hear that you've been a satisfied customer for over a year and that our team has been responsive and helpful with any issues you've encountered. Your feedback means a lot to us, and it motivates us to continue providing top-notch service. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to support you every step of the way. Thanks again for choosing Ship Hero! 🛍️📦🚚
Liz M.
Great customer service
Response from ShipHeroSep 11, 2023
Thank you for your kind words! 😊 We're delighted to hear that you had a positive experience with our customer service team. | Providing exceptional service is at the heart of everything we do, and your feedback reinforces our commitment to excellence. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help!
Adam S.
prompt and friendly service
Response from ShipHeroSep 7, 2023
Adam, Thank you so much for taking the time to share your feedback with us. We always strive to provide the best customer experience possible, and your kind words are truly appreciated. If you ever have any more feedback or suggestions, please don't hesitate to reach out. We look forward to serving you again in the future! 🌟
Angelo A.
Great customer service experience
Response from ShipHeroSep 1, 2023
Thank you so much for your kind words! We're thrilled to hear that you had a great customer service experience with us. Our team is dedicated to providing top-notch service and ensuring that our customers are happy. If you ever need assistance again in the future, please don't hesitate to reach out. Your satisfaction is our priority! 🌟