ShipHeroReviews of shiphero.com

UPDATE 16 Dec 2021 I first rated ShipHero 5-star due to their outstanding customer support. But after 3-4 months of using them unfortunately I have to update this review. Their system is incredibly buggy. They ship with DHL Ecommerce which is a very incompetent carrier that not only ships incredibly slow but also generates invalid tracking numbers. Then ShipHero updated these invalid tracking numbers to my Amazon account and I got slapped a few times by Amazon with notifications of high invalid tracking rates and this put my account at risk. I then deactivated my ShipHero/Amazon connection and did it all manually. This is a very cumbersome process with ShipHero as they have no option to do it in their app. You have to download a csv file, fill it and upload it. After more than one month since I signaled this, they still haven't resolved the issue. In fact, it's worse. They provided invalid tracking numbers for 5 orders and now they barely answer. I keep asking them to provide me the correct tracking numbers and they just won't answer me and when they do, they tell me to hold as they are dealing with multiple clients, even though I contacted them a day before. My orders are now past the allowed processing time on Amazon, so again I will be slapped by Amazon for late shipments. One other big issue with ShipHero is the overcharges. I found multiple overcharges and have sent them a list more than 2 months ago. They said that their warehouse team will look into it and get back to me. Nobody reached back. And when they do refund you an overcharge, they don't have any way to track it. They'll just say that they'll refund you on your next invoice, but when I asked about a way to track these refunds, whether on the invoice or somehow else, they just said that there's no way to track them. So I'll just have to take their word for it. Another big con is that they are very expensive. I have one item that costs me $7.9 to ship with Amazon and almost $18 with ShipHero. When you're paying such expensive rates you also expect the best service. The only good thing about them is the Customer Support but only on offpeak season. When it's peak season, that fails too. FIRST REVIEW WHEN I STARTED WORKING WITH THEM: Best customer support ever. They're easy going and get things fixed. Others' customer support is just nice and polite but never really come up with real solutions. These guys make life easy by getting things done for you. More companies should learn from them

Bel is the Belle of the Ball! She is a tremendous asset and always a great help. She is excellent at what she does and definitely a tremendous asset to Shiphero. Thanks for all that you do!

Onboarding and integration went smoothly, excellent and fast response to help you out in any situation. They have the best deal in 3PL so far and ultimately, you can never go wrong with ShipHero.

We are new to ShipHero, and it has been such a wonderful experience so far. We've worked with other fulfillment companies and none have compared to Shiphero. I am so impressed with how helpful, detailed oriented they are, quick to get us set up to get orders fulfilled and all the extra things they offer. Silvana was who helped us with getting started, I would highly recommend on-boarding with her!!

I just start with ShipHero everything perfect The customer service is helpful, thanks to Bel Process super easy,

Its been really smooth onboarding process. Overall service is great particularly, Silvana was super helpful during this process.

Kristian was very accommodating towards my concern. Great customer service!

Nice people, very friendly setup process. Overall impressed - everything the earlier reviews said it could be. Thank you Julia and Silvana for the great experience. Looking forward to the relationship.