ShipHeroShipHero makes it easy to ship eCommerce with our powerful warehouse management software (WMS). Our cloud-based WMS is perfect for emerging, scaling and high volume brands. Instead of holding you back, ShipHero can push your eCommerce business forward with the technology and processes you need to run a successful warehouse. We Crush it for for eCommerce Brands and 3PLs:- Reduce mis-picks and mis-ships by 99%- Reduce warehouse costs by 35%+- Increase picking efficiency by 3x
ShipHero (shiphero.com) has 510 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Internet & Software · New York, New York
Excellent
Internet & Software · Flushing, New York
Excellent
Internet & Software · brooklyn, New York
Excellent
Internet & Software · Yonker, New York
Excellent
510 approved reviews, newest moderated first
Lindsay S.
Any issues that arise are fixed promptly! Thank you for the great customer service!
Response from ShipHeroOct 28, 2021
Hello Lindsay Simon, Thank you so much for the review. We're glad to know that our customer service team is exceeding your expectations. We will continue to strive for 5-stars!
febri
Is All OK I just have 1 input, if we can search our conversation so we can track back it, the rate will be 5 stars from me! :)
Response from ShipHeroOct 28, 2021
Hi Febri, Thank you for the feedback, we appreciate hearing from our clients to find out how we can improve. Thank you for taking time to leave a review as well!
Stuart M.
Had an issue pop up in the communication between Shopify and Shiphero. Bel fixed it in an hour and our customers were none the wiser! The chat support is super helpful.
Response from ShipHeroOct 28, 2021
Hi Stuart, Thank you for letting us know that Bel is awesome - we agree! And thanks for taking time to leave a review. We appreciate your business!
Danielle J P.
Mari is super patient and has helped us through literally months of set up and preparing for our first orders/fulfilments. System imperfect, could have a tad more flexibility. But hope things improve.
Response from ShipHeroOct 22, 2021
Hi Danielle, Thanks for leaving us a review and giving Mari a shout-out! We're glad that you're willing to stick it out with ShipHero even though things might be a bit imperfect right now. I'm sure Mari and the rest of the team are working hard to address any problems. We appreciate your business!
TallSlim T.
We've been with ShipHero Fulfillment for over a month and it has been amazing. Onboarding was seamless, everyone we worked with was helpful and knowledgeable. The software is great and offers a lot of transparency. It's also super intuitive, our team has really enjoyed it over other options we've used in the past. Our orders are shipping much faster than we anticipated. We're so happy to finally have an awesome 3PL partner!
Response from ShipHeroOct 22, 2021
Hello TallSlim Tees! Thank you so much for the 5-star review! We're so glad that your experience with ShipHero has been positive and that you're finding our product to be exactly what you need. We're looking forward to continuing to work with you!
jack K.
Nothing but good experiences with Shiphero fulfilment. Interface is straight forward and staff is is knowledgeable. Bel is especially helpful. They make our Shopify fulfillment a breeze.
Response from ShipHeroOct 14, 2021
Hi Jack, Thank you for letting us know that we're getting it right! We're glad that your integration with Shopify and ShipHero has been an easy one and that our team is helpful and knowledgeable. These are all things we pride ourselves on getting right at ShipHero. Thank you.
Mary
Been working with shiphero team for more than a year and I always loved talking with their support team as they are very helpful and thorough in aiding me with my inquiries and requests. Clara, Bel, Bela, Carina, and the whole team is always 100% with amazing customer support.
CanopyCoffee.com
If you're looking for a fulfillment provider for your store, I'd look no further and start using ShipHero. We almost went with another provider, but at the last minute we found BBB reviews for that provider to be ... frightening to say the least. Scrambling we checked a bunch of other providers and all had large intake costs and variable pricing on shipping rates based on zones. ShipHero is amazing on both of those accounts. You get flat rates for all of the US - no zones!!! It's so important because you can actually plan your costs. You can also send your product across the US for the same rate. Having that option was unbelievable, but ShipHero really does it. As an example, you can offer free 2 day shipping anywhere in the US. This means you don’t have to focus marketing on one area. Your online store can truly be online! The no intake fee is also amazing. ShipHero knows how to help small businesses by making it easy to startup without being nickel and dimed. You send your inventory in and only pay for storage and shipping. Storage is another area that shines. Their fee for storage is very very reasonable. Other services charge much higher rates. In addition to all of that, the customer service is great. They respond very quickly and resolve your issues. The onboarding process was also very helpful. You'll get your questions answered and you'll be shipping in no time. Actually, you won't have to ship anything; they'll ship for you, which is incredible. Like I said in the beginning of this review, you should stop your search for a fulfillment provider and go with ShipHero. If you still want to search, then you need to compare everything against ShipHero because ShipHero will beat other fulfillment services in every area.
Response from ShipHeroOct 14, 2021
Hello Canopy Coffee, Your review is exactly what we hope to hear every time we bring on a new client. We're thrilled to know that your experiences with ShipHero Fulfillment have been so positive and that you're seeing the value of not only our solution, but our people! One doesn't work without other. We'd also like to thank you for your business and for being so effusive in your praise. We greatly appreciate you, your review and your business. And we're looking forward to a long-lasting relationship!