ShipHeroReviews of shiphero.com

Thanks Bela for your great job! This 3pl is simple and complete at the same time! Easy to use & with excellent customer attention. I recommend ShipHero!

Great communication, nice web app, transparent pricing. No complaints!

[Updated] I have to downgrade my rating from 2 to 1 star now because I am still experiencing 3 days of late shipment within a week, and this is with me actively working with a manager who promised that they have taken the right steps to fix the problem. FYI the fulfillment window that I set for my sales channels is 2 business days, and ShipHero still misses this deadline. I think I am reasonable that I am NOT expecting a same-day delivery TAT. However, ShipHero is still not able to fulfill the one business day TAT they promised. If you are a business that strives to provide fast delivery to your customers, I will not recommend this because I cannot seem to have this issue resolved. They also do not ship by the oldest, ready-to-ship order first. So yes, you will still have some orders that ship out the same day, but what good does this do when there will be some orders that will ship late and these are the ones that will pull your platform performances down, causing you to lose Star Seller status or putting your account at risk of deactivation. --- I really wanted to leave a better review for ShipHero after using them for 3 months now, however, they keep putting my Amazon account at risk due to late shipments every Monday, I hope they can provide a more consistent shipping turnaround time. PROS: Excellent customer service, support questions get answered immediately during business hours. They make you feel like someone is there listening to you, however, this does not change the fact that I have to chase them down every Monday to make sure that my Amazon shipments will ship out of their door on Mondays. CONS: There's one Monday that Shiphero shipped only 2 out of all the 20+ orders that came in over the weekend. I gave them the benefit of the doubt that the shipments will be done but NO, it did not happen and this put my Amazon account at risk of deactivation due to late shipment. I continue to monitor this every Monday and still, only 1 or 2 orders will be randomly shipped in the day on Monday (not the oldest order first), and I will have to chase down their support team to make sure my shipments get shipped. I have been doing this for 4 consecutive weeks and I just don't have the confidence that this will not repeat as it has consistently reoccurred EVERY Monday. This service level is just not acceptable and it is not sustainable for my business to have my account be at risk for a strike on a weekly basis. I also have an ongoing inventory sync issue with my Amazon store that they just cannot resolve. Inventory from new shipments will not sync into my Amazon store and I have to manually update the inventory myself.

great help. super responsive and thinks along our business!

Bel, you are a life saver!! Thanks so much!! helpful as always :)

This is so far the best 3PL I have worked with. Their whole process is so easy and simple. Their communication is...oh man perfect. I love these guys

I am using ShipHero to process and send out copies of my book and they have been fantastic to work with. They are professional, courteous and nice. I've been working with Mari and she has been the best. I highly recommend ShipHero.

Great service.