ShipHeroReviews of shiphero.com

The intergration with ShipHero and my Shopify store has been so simple. My onboarding specialist, Bela, has been with me every step of the way and made the process very easy. The ShipHero dashboard is very easy to navigate.

Bel is always ready to help!

Belén always comes through when I have questions or need to make adjustments to our ShipHero fulfillment page. If she doesn't have an answer on hand, she always knows where to get the information, and has been a great asset to our company since we began working with ShipHero!

As companies grow, there are bound to be issues that come with scaling. Bel has been particularly helpful at resolving any challenges we've encountered so don't impact my business.

ShipHero always delivers! Their team is so helpful with fulfillment needs, resolving issues/answering questions. I had a big request lately and Clara was amazing with her courteous and diligent assistance in helping me resolve the ticket to total satisfaction. As a small business owner It is always reassuring to have partners that you know you can trust to help deliver excellence to customers. A real dream team. Thanks again Clara, much appreciated!

Shiphero customer support is an absolute trash. Literally every ticket that I open it takes them days to resolve it, even if the tickets are so simple. I had an urgent ticket that I was talking to some girl and she said she will check something and be right back with an answer. It has already been 4 days... I have so many examples like this. They used to be good, not anymore. Even the prices increased and they use some weird shipping companies just to cut on costs.

Belen did an excellent job with both our onboarding and subsequent customer service. Great work.Thank you so much Bela!

Bel was fantastic help, speedy response and took care of everything I needed. Glad to see ShipHero has great customer service!