ShipHeroReviews of shiphero.com

5 star for Bel! Bel's assistance is quick. I appreciate her great service!

The people here are nice, but my experience has been an absolute nightmare. Terrible communication. Endless delays at the Allentown, PA warehouse. Lack of transparency. I was told shipping to the UK would cost around $9 so I sent thousands of dollars of inventory. Only then was I told that there would be additional costs for VAT compliance, taxes, fees, fuel, etc. It ended up being around $20 to ship a pair of sunglasses! Working with their partner Passport made matters even worse. If you're shipping only in the US and get a better warehouse (like SLC) this might be a good option but if you're doing international, I would steer clear. You're better off shipping from China. I chose ShipHero to streamline operations. It turned out to be a two-month disaster that nearly sunk my business.

It is more than two weeks they don't ship our orders without any explanation. There is no phone support and they don't reply to our email with clear answer. We are looking for alternative for our e-commerce brands.

I tried to create a removal order for stock in the ShipHero US warehouse to ship to our UK warehouse over 5 weeks ago but it is still not ready for collection. It is apparently packed onto pallets but it has taken over 3 weeks to be provided a packing list (which we still don't have!) At this rate, it looks like the stock will not arrive in time for Black Friday in the UK which will cost us a fortune in lost sales. We have been given the run around by the customer service rep who has been unable to provide a simple packing list or reply to an email. I would strongly suggest avoiding ShipHero based on the customer experience we have had.

So far I've had a great experience. Silvana was my onboarding specialist and was extremely attentive to making sure I understood the process and that my needs were met. After onboarding, I received super fast replies from the warehouse about receiving my inventory and from the help desk when I had a question.

[Edit] ok so we got this resolved. Please note once they move you to distributed inventory they need your kits to be turned into “build kits” or warehouse can’t ship if they don’t have full inventory. Probably something they should tell you about. Revising my review back to 5stars as this is what I would have given them apart from this month long mess up. I don’t know what’s happening at shiphero lately but I can’t get a resolution to a simple issue. They have a bunch of my orders marked as on “backorder” despite having inventory. A couple of customers are waiting over a month and despite contacting shiphero nearly every day for three weeks they haven’t been able to sort out whatever the issue is (or even tell me why) Horrendous and rediculous

Shipments used to be on time and service was great. Ever since they changed to Zendesk the response time has become unacceptable. It is routinely more than 8 hours for simple issues. Shipments are now regularly leaving late or missed. The staff is knowledgeable and effective - just can't get to them. Probably an issue with scaling. Very frustrating.

Bela is always so helpful. The service is flawless!!