ShipHeroReviews of shiphero.com

I have had a bad experience with them. First, I was getting significantly overcharged on shipping and storage fees due to very incorrect measurements. Luckily I caught this and was reimbursed. Second, they are very late on shipping orders (10+ days on some orders at the moment). They are going on I understand that it is "cyber week", but I think orders that are 8+ days late is overkill. We open tickets every single day for these unshipped orders and they still will not take care of it. They also lost some of my inventory, and they did reimburse me for which I am very thankful for. Other than that, the efficiency is good with shipping. The mistakes on the skus being shipped out incorrectly has been less than 1%.

The system can do MANY things from our vendor perspective and it's not always easy to work with or figure things out. The helpdesk however pays lots of attention to explain, show, give examples, work with you and even helps out with what you actually need to do. Fast service, friendly and patience.

Great professional software and their Customer support reps are always very helpful, especially CSM Rozmana is wonderful and very experienced. She is always available to give us the best support and solve our issues, simplify our processes and giving us always great suggestions. Thank you Rozmana for being so helpful and helping our business grow!

As of yesterday, some orders were still not shipped out after A WEEK of being ready for shipment, and after trying for days to get them to ship them out. Upon putting pressure on support to get these out the door, this is the response I received. "I understand but your company is not our only customer. I am working with leadership on your case. I appreciate your patience. Get ready to be told things like this if you work with Shiphero. Imagine going to a restaurant and not being seen by a waiter for 45 mins and he finally says you're not our only customer. Imagine if I said this to my customers who asked why their order hasn't shipped for a week. Also, why do they even need to work with "leadership" to get a week old order out the door? Something is clearly very wrong over there. I'm upholding my end of the contract... I'm paying them for their failed services every day. THEY are the ones not honoring our agreement + contract. Do some digging and you will see this is the norm.

Have had some issues with different things in Shiphero, but the customer support reps are usually very helpful. A BIG thanks to Almin wich is our true ShipHERO these days, and are helping us and our customers succeed through the busy black month/week :-D

Quick response to customer support tickets and fixed the issue within 24 hours.

they're all very responsive and helpful! They're part of my day to day working life now and they're all very nice and eager to help.

They keep holding orders for over 2 weeks without shipping them. The customer support is so bad. They literally tried to scam me and charge me some fake shipping number and when I caught them they tried finding excuses on why its supposed to be like that. 2 weeks of arguing finally got them to admit that they made a mistake.