ShipHeroReviews of shiphero.com

As always, Nicholas is very eager to help! I appreciate the promptness.

The reason I am leaving a 5 star review is due to the incredible helpfulness of support agent Emilio who has been there with us to help resolve some of the most egregious fulfillment issues (some detailed below). His customer care is very prompt, friendly, and he works to resolve issues truly end-to-end. My overall experience with ShipHero has been varied. While they are good at fulfilling domestic orders in a timely manner, there were hiccups when it came to their international partner. There was also quality control for special items like handling artwork, gift packaging, etc. I wasn't told when a special project was needed to ensure those items would survive the packing stage without damage. And so I found out the hard way from customers, which is a bad look.

I just had the most awesome onboarding experience with ShipHero, and I simply had to share it! I have to give a shoutout to Silvana, my onboarding specialist, who was absolutely fantastic throughout the entire process. Silvana was incredibly knowledgeable, helpful, and patient with me, and she had all the answers to my questions. Thanks to her, my onboarding experience was smooth, successful, and absolutely amazing. I can't thank her enough for all her hard work and dedication!

Gery Fregonese was very helpful and responsive and I even appreciated that I received a follow up confirmation. I appreciate the great customer service from Gery.

I've been with ShipHero for half a year now. On-boarding took a bit over a month, which was a bit ridiculous to be honest. Anyways.. Software is great, no doubt about that. Easy to set up and integrate onto your store (I'm using Shopify). UI and UX is clean overall. Unfortunately you're also paying $500 a month for the software. Support is slightly above average. They're definitely responsive, though in some cases, especially during peak season, tickets can take 2 weeks to receive a response. During off season, tickets take about 2 days to receive a response. The pricing definitely feels on the expensive side. I had an odd amount of missing packages with normal 3-5 day shipping. After switching over to expediated 2 day shipping, it was much better though your shipping costs are much higher. Note about peak season, it should be the best time to sell your products but it's absolutely THE WORST time at ShipHero. I had about about 1000 orders during the holidays and 50 or 5% of them never made it to my customers. I don't think I've ever been this stressed and lost sleep working with a company. Would I recommend them? Honestly no. Will I keep working with them? Unfortunately yes, as I have everything already set up with them. It's a love-hate relationship.

Really great experience of onboarding. Complex requirements were dealt with extremely professionally and quickly with no delays due to timezones, availability or other excuses. All requirements able to be met either as standard or use of appropriate shipping rules. Belén was a fantastic project manager and kept everything on track from initial introduction, through setup, go live and beyond.

Still pretty new to ShipHero, but onboarding with Bela was really great. She is super knowledgeable, super helpful, and always very quick to reply or hop on a call to support. So far, so good with warehousing and fulfillment as well, and if on-going experience is consistent with onboarding and month 1, then we'll be very happy client. Thanks Bela and ShipHero team!

Emi is very helpful and always responds to my emails in a timely manner.