ShipHeroReviews of shiphero.com

We were dreading the whole "switch to a new 3PL" process and our time-line was quite accelerated. Honestly, we thought it was going to be a nightmare (as those projects tend to be). We're very happy to be wrong on that count! The onboarding team was fantastic and walked us through everything step-by-step. Our onboarding rep was quick to respond to questions with thorough information and solutions. We also love that their portal is very intuitive and easy to navigate, so training our CS reps was very quick and easy, and we love that it gives us so much more control over the fulfillment process. Top marks from us!

Clara in the special projects department is incredible! She treated my projects as her own. I highly recommend working with her!

Sole Isla was very helpful in resolving my problem. The only reason I’m not giving this 5 stars is that the person who originally fielded my problem, spent 1 week communicating with the warehouse about my missing inventory.

What its like working with ShipHero. -> Imagine being stress out about shipping tons of orders everyday > hiring an employee for help -> their rates are low, onboarding is easy -> sales agent are somewhat nice -> you sign up. As soon as they start shipping orders -> everything changes -> now the only contact you have with someone at the company is via email and also they live in South America -> absolutely nothing ships out on time -> and they literally do the opposite of everything single thing you tell them to do -> your customers start to notice the drastic change -> your business is impacted in a negative way ->and you almost lose everything that you've worked so hard to build -> that's what it's like working with ShipHero. Reasons Why NOT to hire ShipHero: Reason #1 Black Friday orders shipped out 4 weeks after orders were placed. Basically, Black Friday orders didn't ship until the day before Christmas. Reason #2 You don't have a dedicated account rep if something goes wrong. There's no one you can directly speak with. Only customer service reps who are stationed in South America and don't have feet on the ground at the actual warehouse. Reason #3 You are solely responsible for lost items, items not delivered, items stolen, items that get lost in transit leaving SH, when SH makes errors in shipping, no scans ect. If your item ships - and it it not delivered to your customer - YOU have to pay this - there is no filling a claim or SH reimbursing you. Reason #5 SH makes it basically impossible to remove your inventory from their warehouses. Mostly due their policy of, "load balancing". Basically, SH forces your inventory to be shipped to several other warehouse. This could potential increase the chances for lost inventory and it can also cause delays in shipping. You have NO option to opt. out of this. Also, they don't mention this in the initial onboarding call. How Load balancing negatively effects your brand/ business: So, basically SH forces you to allocated your inventory to multiple warehouse all over the US which forces them to ship orders from different warehouses. Its all good until SH takes it upon themselves to, "SPLIT SHIP" your orders. Meaning customers will place 1 order, but receive 5 different shipments from the warehouse at different times through out the month - which leave a very confusing shopping experience for the customer. Some customers feel like they are being scammed, some feel like you forgot to ship the rest of their order. SH takes it upon themselves to make this decision for your brand - you don't realize that it's happening until tons of customers are emailing you their concerns. If you refuse to load balance and only keep your inventory at 1 warehouse location - they will up charge you 5% per order. Reason #7 It's impossible to remove inventory once they've shipped all your inventory all over the US. I've been trying to remove my inventory from SH for about 1 month now, and I'm constantly going back and forth with CS reps and getting no where. Today is March 1st, and SH has yet to release my inventory. Inventory Update: After 3 weeks of going back and forth with CS via email ( literally like 100 emails ) - SH has informed me the that have in fact mistakenly thrown part of my inventory in their dumpster, smh - I can't make this stuff up. So anyways, above is a small preview of what to expect when you hire ShipHero.

Thanks for all the help, Belen. You rock!

Five Stars for Luis who really helped us with a sync issue. He followed up the situation, kept us informed and finally solved it (it was a hard one). We really appreciate your work and attention. Thanks

Great customer service! Support resolved issues instantaneously!

Five hundred stars for Nicolas! 👏🏽👏🏽👏🏽👏🏽👏🏽 Absolutely amazing service! Nicolas assisted with an issue that needed to be escalated, kept me updated along the way, and was super transparent. It’s rare that I run across anyone who is this attentive and professional. Outstanding service Nicolas!!