Ship A Car DirectReviews of shipacardirect.com

The process of shipping my car from Kansas to Florida was much better and easier than I had expected. Ship A Car Direct worked really hard to meet my very narrow window since i was flying to Kansas for only a few days to ship the car. Communication was very good and the car arrived in perfect condition.

Excellent service. Car arrived as it was when it left. Courteous friendly driver who took pride in his work. Nice experience. Highly recommended.

Contracted with Ship a Car Direct to transport my car from Massachusetts to Florida. The car was immediately available for transport and I was assured pickup/delivery by my drop dead date. They never made the date nor contacted me with an update! Found out later that they priced the job so low on the board that no one wanted to pick it up. Just more profit in their pockets! If you want your car to be transported reliably, for a fair price and within the timeframe you need DO NOT use Ship a Car Direct!

Never ever use this company unless you would like to ruin your life! I have a car shippment from LA to Madison. My car was scheduled picked up on 06/19 and scheduled for deliver on 06/26. By that day, no one indeeded called me for anything. I called David at ship a car direct, he pretented to be helpful and told me deliver still on same day. When I eventually contacted with the carrier, what he told me was the car still in LA!!! He tried to promise the deliver in next three days. Next morning, I received an email from David told me the carrier truck was broken and my car is actually on the way, and guaranteed a 06/30 deliver. Its totally annoying!!! Just liers! By 06/30 no one contacted me again! I called carrier, what I know is the car still 600 miles away from Chicago! Deliver still need to be another 3 or 4 days! David called me again pretended to be innocent and promised again deliver to be end of 06/30. Liers!!! Not even a single one keeps a single word, and I don't even know where my car actually is. No one is available for any conpensate due to the late delivery!!! Waiting forever with no accurate information at all! Everyone is lieing! Never ever use this company!

I'll cut to the chase to save you from reading my rant: DO NOT USE THESE GUYS! This process has been a nightmare. If you wan't to roll the dice; take your chances, but I would highly recommend avoiding these guys at all cost. They will seem perfect up until the point you pay them. Once they get their money, you will not hear from them again. I had my vehicle shipped across the country using Ship a Car Direct and was "helped" by Stephan. Initially, Stephan was very helpful, informative, and always returned my calls if he missed them. I received an email from Stephan stating that they had found a company to ship my car. I looked up this company and found many bad reviews. When I called Stephan to voice my concern, he assured me that I am in good hands and made me feel like everything was going to be fine and he will help me if I ran into any issues. Sounds great, right? Nope. Once the vehicle was picked up and the driver loaded my car, he failed to put down wood blocks and scrapped my front bumper leaving heavy damage on the undercarriage. I have photos of the car getting scrapped as it was happening that my seller sent me. As soon as I saw this, I called Stephan; voicemail. I left him a message letting him know of the damage. This was on Saturday, so I figured he was out of the office.. No problem. After not hearing back from him I called again on Monday. Voicemail... I called again on Wednesday... Voicemail... Called on Friday. Voicemail.. Once The following Monday came around I had had enough. I called headquarters and spoke with someone about the damages. She immediately got defensive and asked if I had used the Ship-A-Car direct app to take photos of the car before pickup. I informed her that I had never received any information about the app. After searching through all the emails sent to me from Stephan, I realized that on the bottom of one email they briefly mention an app. I guess I was supposed to filter through the emails, discover the mention of the app, and have the seller take photos of the undercarriage and underside of the front bumper (because I have psychic abilities and am able to predict future damage of the vehicle.) Anyways... They informed me I had to provide photos of the damaged areas before and after, the Bill of Lading for pickup as well as delivery, and email the ever so helpful Stephan and cc "Jerry". So, I emailed both of them explaining the situation and providing the photos of the car getting scrapped, a PPI (Pre-Purchase Inspection) of the car that highlighted no such damages, and the drop of Bill of Lading. (I did not have the pick up Bill of Lading since I purchased the car off eBay from a man on the otherside of the country). The seller of the vehicle didn't think anything of the paper and misplaced it. I have yet to here from Jerry or Stefan. I tried calling once again and big shocker... Voicemail! I have no problems with mistakes, as I understand they happen. But this company will take your money and run. They don't care about your car and once they get paid you will not hear from them again. DO NOT USE THEM. They will damage your vehicle and you won't hear from them again. Very disappointed. Now my brand-new car is damaged and there is nothing for me to do expect try to warn others of my experience. If for whatever reason you use these guys anyways; be sure to follow these steps: 1. Download their mobile app 2. Upload TONS of photos of the car; inside and out. Get the front bumper, fenders, everything! 3. Have the seller (or whoever will be with the car getting picked up) go through the Bill of Lading and be very very specific. Keep the paper in a safe spot. 4. Once the car is delivered to you, do the same as stated above and inspect EVERY inch of the vehicle. Don't feel rushed. Look over every inch of your vehicle and check for any damage on the front bumper, undercarriage, seats, everything. 5. Pray they answer your phone calls Very disappointing experience and can't express my dissatisfaction with this company enough. Pathetic.

Absolutely horrible service. My first shipping date was 14th December and I get absolutely no updates from my sales rep, Gaby, whatsoever. She never answered any of my calls after which Angela, another rep, finally responded to one of my calls and pretty gave me lame excuses as to why my car wasn't being shipped. I give them a call a week later for another update and was told that I'm being put on High priority. I don't hear back from them yet again. Fast forward to 30th December, I give them a call for an update because it was 15 days past my first pick up date. Gaby doesn't answer my call as always so I call the toll free number. Now comes the worst part. Some other rep answers my call and tells me that my order was cancelled by Gaby on the 26th December. WOW! Thanks Gaby for such terrible service. Now I'm without a car in a new city and have to pay extra to get around. I'll never recommend shipacardirect to anyone.

Supposed to pick up my car last week and delivered by now. I have heard nothing.

Thank you for making my life easier, really good service! Grazie!