Ship A Car DirectReviews of shipacardirect.com

I had a disappointing experience with Ship A Car Direct. I chose to use Ship A Car Direct based on ChatGPT's recommendation. I booked my vehicle shipment through them, and ALEDI LLC was assigned as the carrier. A few days before the pickup date, ALEDI contacted me and said their truck had a "clutch failure" and they could not pick up my vehicle within the agreed pickup window. I immediately contacted Ship A Car Direct regarding the situation, and their representative told me that they should be able to find another carrier quickly. Unfortunately, they failed to secure a replacement carrier before the pickup window ended, and I eventually had to cancel the shipment and start over with another broker. This caused significant delays and inconvenience for me. Communication was also frustrating. There were several times when I called or messaged but could not reach anyone, and there were also times when I was told someone would call me back but never received a call. They did refund my deposit after I canceled, which I appreciate. But in my case, they did not do much beyond what I would expect from an ordinary broker. When the carrier they assigned couldn't fulfill the order, I needed them to step in and solve the problem, but that didn't happen. Based on my experience, I would not use Ship A Car Direct again.

Shipped my car from Los Angeles to New Jersey. While my biggest concern was the time of arrival and of course a reliable carrier to take care of my vehicle, I was left with probably the worst case scenario. They booked Kwik Trans Inc to ship my car. Upon arrival my vehicle has a clutch that is burnt to a crisp and a $2,000 repair on top of paying nearly the same to ship my vehicle. So while a smash into a wall would have been a better scenario, here I am proving how my vehicle was in perfectly well mechanical condition. Thanks to Shipacardirect for forwarding me the info to attempt them to cover expenses they caused. One star for that. One star for the process in booking and value, it went smoothly. Would have been a glowing 5 and a highly recommended had my car showed up mechanically okay.

My car delivery was great and service was awesome. However to get my $30 rebate back I had to go through TWO different websites to write reviews for the company which is really annoying.