Ship A Car DirectReviews of shipacardirect.com

First time shipping a vehicle. There are so many car-shipping companies that all want your business and selecting a good one is not easy. On a recommendation from a relative, and after getting several bids, I selected ShipACarDirect to ship my vehicle 1800 miles. I liked the website, and how their online fill-out form works compared to other companies. They take a small amount down and you don't pay anything more until the car is delivered. The informational videos provided were helpful to understand the process. The phone app is rather simplistic and could use some enhancement to better document the load up, such as a pic for odometer reading, or a current weather statement (very different with dry vs. wet/snow conditions). Mike was good with keeping me informed via email, prior to shipping, however, I got the impression that they are closed on weekends (I don't blame them) but it would be better if the actual day and time of pickup were better communicated in the form of more updates the day or two before when pickup day is a Monday. The carriers like to fill their trucks and I had a fairly good pickup window of days for them to get the vehicle...best to remain flexible for them to better schedule it. Another difference was that it was an 'Enclosed Carrier' and a bit more expensive to ship interstate, from CA to TX. The carrier driver delivered the vehicle in good condition, undamaged, 6 days later on the agreed upon contract delivery date and called me ahead of time to let me know he was behind schedule: not a problem. Based on my experience, a suggestion is to be prepared to meet the driver nearby and get your vehicle where there is plenty of street or large parking lot area as these trucks are very long and cannot maneuver easily. I would use this company again and their transport carrier, Gorban Transportation Inc, as they provided an effective, problem free, good service, and did what they said they would do.

*** EDITED from 2 stars to 3 as the manager from Ship A Car has contacted me to try and rectify the situation and I appreciate the customer service****. Not a great first experience shipping our car cross country for our move.The cost to ship ended up being more than what was quoted. Second, it was not easy reaching Scott or the 24 hour direct line at Ship A Car. We had to bend over backwards to try to figure out when our car would be picked up and the pickup date ended up being late. Since our driver was late, this resulted in our delivery being a day late with nobody to receive the car, even though I was promised it would arrive in the drop off date that I gave Ship A Car. Our driver Dean was extremely rude, unprofessional and misogynistic when I expressed my concerns about the delivery date since we would not be home to receive the car. All in all, I would try Ship A Car again as I appreciate the kindness shown after posting my review about my experience. I think this company has potential, they just need to vet their carriers a little better.

Everyone was kind and helpful, my car arrived earlier than expected in great condition, and Renee was helpful and accessible over text whenever I had questions! Thanks!

Excellent service from Ship A Car Direct! Renee somehow pulled off the impossible feat of working out my time constraints for pick up and delivery of my car.

Renee from Ship A Car Direct made our experience simple and flawless. Our first car was waiting for us when we arrived at our destination - and everything was perfect. Renee was always available, professional and flexible. We could not have had a better experience.

My vehicle was picked up during the correct time window and the driver made it within 30 minutes of the expected arrival time. Too bad airlines aren't that punctual... :) The driver was extremely friendly and his truck and trailer were almost new. The vehicle was securely fasten to the trailer and arrived in great condition. What more can I say? It was a great experience.

Ship A Car Direct went so well, so smoothly, all I can say is "THANK YOU"! The communication was great, the pick-up and drop off went without any issues, and my car was delivered as promised. I will for sure use them again and recommend them wholeheartedly.

Overall, I am pretty happy with the shipping experience. They are responsive to my questions, and they communicated with me frequently in the whole process. The only thing I can complain about is that they gave a very short notice for pick-up (they emailed me at 9 am saying the driver will pick up the car today while I am on my way to work...)