Shine BathroomReviews of shinebathroom.com

Update Jul 10, 2021: I just had a video troubleshooting session with Wes at Shine. I will provide another update after a few days of use. It appears that one unit is up and running. Things to know: 1) It was set up on 5G apparently without an issue - so we can ignore that 5G warning. 2) because I had previously set units up, Wes had to delete them - the user still can't. Wes deleted my whole account and we started over. 3) because I had previously set units up, I had to go through the create account etc with the battery NOT in the locked position until after I had typed in my wifi password. Before clicking on the Next button, I locked the battery. 4) Once the set up is complete - there is a timer on the phone app for the unit... it counts down from ~18mins and you can see the water in the unit electrolyze (mini-bubbles) 5) after the timer is at zero - the first flush sensed will just fill up (prime) the tubing - no spray. 6) there is a wait time of ~5 minutes between sprays. So if you flush again in less than 5 minutes from the last flush - no spray. I will wait a day or two with this one and observe performance - then set up the second. I will update this feedback at that time. If you are having difficulties - call Shine - skip the text and the e-mail features for help. __________________________ ORIGINAL Feedback: I received my 3 units last week. I have charged all batteries - DETACHED. all battery lights are green. I set up one. it does not work. I cannot force my home/business WiFi to 2.4Ghz. (it is insane to have to.) Most Wifi is supposed to adjust to the best possible connection these days. However - the Shine setup appeared to work as it stored the "network settings" and went to the calibration setup - which I completed. The Shine - though - never actually worked. EVER SO - I used my phone mobile hotspot to force the phone to 2.4Ghz. The app set up NEVER passed the "network settings" So - still doesn't work. I tried to delete the stored setup - there is no way to do that... WHAT???? So I setup a new location, set up a second device, and used my mobile hotspot at 2.4G and started from scratch. The app set up NEVER passed the "network settings" So - there you have it. A complete bust. I am an electrical and computer science engineer. I design things, build things, repair things, and generally always get things to work. I am befuddled by these start up errors. I was so looking forward to giving this product a try. Now I just want to send them back to you and ask for my kickstarter investment back... Or alternatively throw these beautiful devices in the recycling bin. I am hoping that you have a solution for me that is NOT, as below, a recycling of the info available on line as I have read ALL of those. So here are some feedback points for your company: -Your instructions for use do not state to charge the battery before use. -Your instructions for use does not provide information on HOW to charge the battery. -Your instructions for use and you online help does not state whether the battery MUST be detached to recharge. -Your app should work on 5Ghz - this is the 21st century -Your app link for "more info on 2.4Ghz" does not work -Your app link for help take me only to a text or e-mail link. -The help e-mail link does not work -I have texted two requests for assistance. Only one was responded to... which did not answer my question and was useless. -There is no way (in the app) to "test" the device that is supposedly set up -There is no way in the app to delete a device that has been added (I now have two devices added - both added using 5G and both not working - and no means of deleting them) -There is no way in the app to delete a location that has been added The battery is very difficult to remove when the device is full of water. this is a bad design. -A beautiful product that doesn't work.

Installation was straight forward. The Android app still isn't fully functional; there's no notifcations and the water data still can't be personlised. The spray direction needs to be adjustable; mine sprays onto the the rim insteasd of under it. I wouldn't buy it again.

I am very happy with my Shine. We have one for each bathroom and have already noticed the bowls are cleaner.

Love it. I have two shine assistants (one main bath, one guest) and there were initially some hiccups getting them attached to wi-fi etc... but the customer service was immediately available and helpful. I'm looking forward to some future functionality that they are planning on (connect to Alexa, for example). The spray makes the toilets smell clean and look great.

A promising start to a very decent product, the design and functionality are solid, but the app and integration with Smart house functions still leaves a lot to be desired.

Just installed and seem to be working. One of my bathrooms has the braided metal supply lines and seems to be working great. Installed other units in my two other bathrooms that have solid supply lines-thinner than the braided lines. Not sure they are as accurate. LL bath sprays after bowl fills. Other two spay during flush. An adaptor to insert to get more firm grip would help, or perhaps the clip should have 2 “slots” for different size supply lines-braided and solid

I ordered 4, they continue to fail and not recognize flushes, ive complained one the web page and they kicked me out. I had a video support call.. I was told they knew the issues I had with 2 and I’d hear within 24 hours.. I heard in 48 that they fixed one, yet the other failed.. the 4th I tried in place and it just disappeared Their response about my anger with their support was because they don’t work. I have 3 bathrooms and 1 literally disappeared from the app, readded it and another disappeared, as I spent hours and gallons of water with the ridiculous way you have to re add these things. Only to have them do something different wrong… also the video support was 30 minutes and got NOTHING accomplished except prove the initial copy and paste responses were a waste and them not reading my comments and to placate me. You don’t want people to know the huge amount of bugs

Purchased 4 months ago. Never received product and no response from customer service. Assuming this is a money scam and they don’t actually have a product.